Raymund Mari Repuyan
Mesquite,TX
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
22
22
years of professional experience
Work History
Assistant Manager
FedEx Office
11.2022 - 03.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Proprietor
G-pa's Crispy Pata/ Ralph 's Burgers and Pizzas
06.2011 - 10.2021
- Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
- Analyzed market trends to identify opportunities for expansion and diversification in the industry.
- Developed and managed relationships with vendors and suppliers.
- Optimized team hiring, training, and performance.
Customer Service Representative
Convergys
10.2010 - 10.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Infonxx Inc.
05.2009 - 09.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Canteen Concessionaire
Laguna Technopark
01.2003 - 11.2009
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Education
Bachelor of Arts - Legal Management
University of Santo Tomas
Manila, PhilippinesSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Operations management
- Problem-solving
- Customer relations
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Spanish
Elementary
Timeline
Assistant Manager
FedEx Office
11.2022 - 03.2025
Proprietor
G-pa's Crispy Pata/ Ralph 's Burgers and Pizzas
06.2011 - 10.2021
Customer Service Representative
Convergys
10.2010 - 10.2011
Customer Service Representative
Infonxx Inc.
05.2009 - 09.2010
Canteen Concessionaire
Laguna Technopark
01.2003 - 11.2009
Bachelor of Arts - Legal Management
University of Santo Tomas
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