Raymundo Avila
San Elizario,TX
Summary
Dynamic Assistant Manager with a proven track record at Cinemark Theaters, excelling in team leadership and customer service. Enhanced operational efficiency through innovative inventory management and staff training programs. Skilled in employee scheduling and decision-making, fostering a safe and organized environment that elevated guest experiences and improved service delivery.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Cinemark Theaters
El Paso, TX
08.2024 - Current
- Assisted in training new staff on customer service protocols and operational procedures.
- Coordinated scheduling for team members to ensure optimal coverage during peak hours.
- Implemented inventory management processes to streamline stock replenishment and reduce waste.
- Monitored compliance with safety regulations, ensuring a secure environment for guests and employees.
- Enhanced operational efficiency by refining workflows and implementing best practices in daily operations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Manager
AMC Theatres
El Paso, TX
02.2021 - 08.2024
- Oversaw daily operations, ensuring optimal guest experiences and operational efficiency.
- Managed team scheduling, optimizing staff allocation to meet peak service demands.
- Implemented training programs for new staff, enhancing service quality and compliance with safety standards.
- Analyzed customer feedback to identify areas for improvement, driving enhanced service delivery initiatives.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Developed performance metrics to assess team effectiveness and drive continuous improvement efforts.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved safety procedures to create safe working conditions for workers.
Education
High School Diploma -
San Elizario High School
San Elizario, TXNo Degree - Journalism
UTEP
El Paso, TXSkills
Customer service
Money handling
Team leadership
Decision-making
Employee scheduling
Recruiting and interviewing
Languages
English
Native or Bilingual
Spanish
Full Professional
French
Limited Working
Timeline
Assistant Manager
Cinemark Theaters
08.2024 - Current
Manager
AMC Theatres
02.2021 - 08.2024
High School Diploma -
San Elizario High School
No Degree - Journalism
UTEP