Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Raymundo Hernandez

Bronx ,New York

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Ability to communicate fluently in multiple languages.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Whole Food Market
08.2022 - Current
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Library Student Assistant

Park East High School - East Harlem Pride
09.2020 - 12.2020
  • Aided students with basic computer troubleshooting and printing issues, providing essential technical support when needed.
  • Assisted patrons with library's computers and provided information on logging onto Internet.
  • Assisted patrons with locating resources for their research and educational needs, enhancing their overall library experience.
  • Processed receipt of new book, audio visual and computer software inventory.
  • Answered general questions in person, by phone and over email.
  • Checked out and checked in items using library computer system.
  • Conducted inventory audits of library materials, ensuring accurate record-keeping of available resources.

History Tutor

East Harlem Pride
01.2019 - 04.2019
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Utilized innovative teaching methods to simplify complex historical events and theories for better student comprehension.
  • Responded to email and telephone requests to provide students with specific information.
  • Tracked student progress over time, identifying areas for improvement and adjusting tutoring strategies accordingly for optimal results.
  • Maintained records of student assessments, tutoring activities and results.
  • Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
  • Used variety of teaching methods to successfully help wide range of students.

Education

Bachelor of Science - Economics

John Jay College of Criminal Justice of The City University of New York
New York, NY

BBA - Economics

Baruch College of The City University of New York
New York, NY
12.2025

Skills

  • Sales Transactions
  • Call triaging
  • Quality Control
  • Process Improvement
  • Promotional support
  • Vocabulary expansion
  • Accurate Translation
  • Information Interpretation
  • Confidence building
  • Lesson Planning

Languages

Spanish
Native or Bilingual
Italian
Limited Working

Timeline

Customer Service Representative

Whole Food Market
08.2022 - Current

Library Student Assistant

Park East High School - East Harlem Pride
09.2020 - 12.2020

History Tutor

East Harlem Pride
01.2019 - 04.2019

Bachelor of Science - Economics

John Jay College of Criminal Justice of The City University of New York

BBA - Economics

Baruch College of The City University of New York

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Raymundo Hernandez