Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Work Preference
Timeline
Manager

Rayna Malone

Lexington,TN

Summary

Proven leader with extensive experience at Grab and Go, adept in team leadership and complex problem-solving. Successfully enhanced customer satisfaction by over 20% through the implementation of innovative service protocols and quality control measures. Skilled in utilizing CRM systems and actively listening to effectively resolve conflicts and foster strong customer and team relationships. Collaborative leader who partners with coworkers to promote an engaged and empowering work culture. Documented strengths lie in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.

Overview

8
8
years of professional experience
8
8
years of post-secondary education

Work History

Manager

Grab and Go
Fort Myers, Florida
07.2022 - 02.2024
  • Completed multiple tasks within established timeframes.
  • Forged customer satisfaction by resolving disputes promptly, maintaining a dedicated line of communication while implementing successful corrective actions for employees.
  • Cross-trained existing employees to maximize performance.
  • Oversaw inventory management, optimizing stock levels, and slashed waste by 35%
  • Improved customer satisfaction by engaging both customers and staff to establish new products lines in store.
  • Delivered a consistent professional demeanor by staying calm when addressing unhappy or angry customers.

Front End Supervisor

Target
Sayville, New York
08.2018 - 07.2019
  • Produced a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Ensured that customer returns and exchanges were executed efficiently ensuring a smooth process for both customers and employees.
  • Monitored cash drawers in 27 checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Executed compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction by 25%
  • Promoted safe working environment by enforcing safety guidelines among team members consistently.
  • Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.

Front End Manager

Stop and Shop Supermarket
Holbrook, NY
01.2016 - 08.2018
  • Created an excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Enhanced strong customer relations through effective customer service standards.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
  • Monitored cash drawers in 18 checkout stations to verify adequate cash supply.

Education

Bachelor of Science - Criminalistics And Criminal Science

John Jay College of Criminal Justice of The City U
New York, NY
07.1990 - 06.1994

Bachelor of Science - International Policy Analysis

New York University
New York, NY
07.1989 - 06.1993

Skills

Time Management

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Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved customer retention by initiating complaint tracking with accuracy and efficiency.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work-life balanceWork from home optionFlexible work hours

Timeline

Manager

Grab and Go
07.2022 - 02.2024

Front End Supervisor

Target
08.2018 - 07.2019

Front End Manager

Stop and Shop Supermarket
01.2016 - 08.2018

Bachelor of Science - Criminalistics And Criminal Science

John Jay College of Criminal Justice of The City U
07.1990 - 06.1994

Bachelor of Science - International Policy Analysis

New York University
07.1989 - 06.1993

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Rayna Malone