Raynard Bullard
Gastonia,NC
Summary
Customer service and property management expert with a strong track record in optimizing inventory systems and maintaining high safety standards. Proven ability to enhance operational efficiency and tenant satisfaction through effective training programs and mentorship initiatives. Skilled in streamlining processes and fostering positive tenant relationships, resulting in improved team performance.
Overview
17
17
years of professional experience
Work History
Property Manager and Trainer
Morningstar Properties
Matthews, NC
08.2021 - Current
- Oversaw daily operations of storage facility, ensuring efficient inventory management and compliance with safety regulations.
- Developed and implemented optimized storage procedures, reducing losses and minimizing expenses.
- Delivered comprehensive training and onboarding for new property management staff, standardizing processes to ensure policy adherence.
- Created effective training materials and led sessions for new hires, decreasing operational errors.
- Facilitated workshops on property maintenance, tenant relations, and emergency procedures to enhance team capabilities.
- Mentored staff to foster a teamwork-driven environment, providing constructive feedback and recognizing achievements.
Assistant Storage Manager
Safeguard Self Storage
Hollywood, Florida
04.2017 - 08.2021
- Assisted storage manager in maintaining accurate inventory records and tracking stock movements.
- Collaborated with warehouse team to enhance organization and minimize operational errors.
- Implemented security protocols to ensure compliance with safety regulations and protect stored items.
- Addressed customer inquiries, facilitating conflict resolution to uphold satisfaction rates.
- Mentored team members on storage procedures, safety standards, and customer service excellence.
Customer Support Specialist
Taurus International MFG
Miami Lakes, FL
04.2015 - 04.2017
- Delivered in-depth product support for firearms, ensuring compliance with safety and legal standards.
- Collaborated with quality control and engineering teams to address and resolve technical issues.
- Contributed to reduced product returns through proactive customer education and feedback analysis.
- Leveraged comprehensive knowledge of firearms to guide customers on product specifications and usage.
- Facilitated product improvement by identifying and escalating recurring technical challenges.
General Store Manager
Cash America International
Fort Lauderdale, Florida
09.2008 - 02.2015
- Oversaw daily pawn shop operations, enhancing customer service and product appraisals.
- Maintained precise records for all transactions, including loans, purchases, and sales.
- Ensured compliance with local, state, and federal regulations governing pawn and retail activities.
- Managed financial operations, focusing on loan processing and adherence to relevant policies.
- Developed strategic business plans and sales targets to boost department revenue.
Education
Master of Science - Business Administration And Management
Southern Polytechnic State University
MariettaBachelor of Arts - Business Administration And Music
Clark Atlanta University
Atlanta, GABachelor of Arts - Music Performance
Morgan State University
Baltimore, MDHigh School Diploma -
Dr. Michael M. Krop Senior High School
MiamiSkills
- Inventory management and property maintenance
- Safety compliance
- Tenant relations and conflict resolution
- Customer relationship management
- Training development
- Effective communication
- Time management
- Attention to detail
- Critical thinking
- Property marketing and promotion
- Adaptability to change
Timeline
Property Manager and Trainer
Morningstar Properties
08.2021 - Current
Assistant Storage Manager
Safeguard Self Storage
04.2017 - 08.2021
Customer Support Specialist
Taurus International MFG
04.2015 - 04.2017
General Store Manager
Cash America International
09.2008 - 02.2015
Master of Science - Business Administration And Management
Southern Polytechnic State University
Bachelor of Arts - Business Administration And Music
Clark Atlanta University
Bachelor of Arts - Music Performance
Morgan State University
High School Diploma -
Dr. Michael M. Krop Senior High School