Rayne Montes

• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast pace environment
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction, and repeat business.
• Answer customer telephone calls promptly to avoid on hold wait times
• Answered constant flow customer calls with minimal wait times
• Resolved conflicts efficiently, upholding professionalism in challenging scenarios
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike

Addressed customer inquiries to ensure satisfaction and foster positive service experience.

• Followed safety procedures and guidelines to maintain safe working environments.
• Feeds clean linens through moving belt folding machine.
• Sort clean and soiled linen for processing.
• Hand folds for small pieces.

• Conduct phone service for political and non-Federal healthcare studies

• Retail sales
• Balance is registered according to company polices
• Handle all cash, checks, and credit cards correctly and by company policy
• Provides proper customer service

• Organize racks and shelves to maintain store, visual appeal, engage customers, and promote specific merchandise
• Handled cash transactions efficiently while adhering to company cash handling policy, ensuring accuracy and all financial
• Built relationship with customers to encourage to repeat
• Manage returns exchange and refunds in accordance with store policy