Rayne A. Johnson
Anchorage,AK
Summary
Skilled professional proficient in best practices and requirements of behavioral health programs as well as successful support strategies and skill-building exercises. Dedicated to assisting clients with improving daily living through avoidance of harmful substances and ongoing support. Dependable and ethical with superior work ethic. Driven and resilient professional offering many years in mental health services. Coordinated and administered care by carrying out behavioral health assessments, making daily rounds. Highly observant when monitoring clients for acute behavioral and general health issues requiring immediate attention. Upbeat and enthusiastic to assist colleagues, clients and friends, or family members. Compassionate Behavior Health Technician known for high productivity and efficient task completion. Specialize in behavior modification techniques, crisis intervention strategies, and patient-centered care. Excel at communication, empathy, and problem-solving to support individuals in achieving personal growth and well-being. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
Work History
Behavior Health Technician
Southcentral Foundation
Anchorage, AK
10.2009 - 04.2024
- Encouraged positive interactions between other Behavioral Health Technicians and clients and patients.
- Maintained accurate documentation of patient progress and treatments received.
- Enforced rules and regulations pertaining to client and patient care while maintaining a safe environment.
- Implemented evidence-based practices such as cognitive behavioral therapy when working with clients.
- Educated family members on techniques to support a patient's recovery process.
- Participated in weekly case management meetings to discuss individualized treatment plans for each client and patient.
- Observed patients' behaviors during recreational activities and outings.
- Provided crisis intervention services to patients in need.
- Collaborated with multi-disciplinary teams to develop comprehensive treatment plans for patients.
- Assisted in coordinating transportation for appointments outside the facility when necessary.
- Organized daily activities such as arts and crafts, games, and music therapy that promote healthy coping skills.
- Assessed patient behavior, reactions and responses to treatment plans.
- Facilitated group therapy sessions with multiple patients.
- Engaged in regular communication with medical personnel regarding any changes in patient status or condition.
- Provided emotional support to clients and patients dealing with difficult situations.
- Mentored new Behavioral Health Technicians on best practices when interacting with clients and patients.
- Responded promptly to any emergency situations that may arise within the facility.
- Monitored patient safety in all areas of the facility.
- Advised clinical staff regarding appropriate interventions for behavioral issues.
- Administered medications as prescribed by physician or psychiatrist.
- Completed patient reports daily and submitted to management for evaluation.
- Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
- Established and maintained professional working relationships with clients, staff and public.
- Assisted in examination and treatment of patients under direction of nursing staff.
- Conducted searches of clients upon return to facility.
- Assisted with execution of client activities, support groups, and field trips.
- Planned and implemented safe interventions consistent with treatment goals.
- Cultivated relationships with fellow staff members to enhance team collaboration.
- Completed daily client rounds and tracked client movements.
- Performed searches of resident belongings prior to admissions and throughout stays.
- Educated clients on important life skills, housekeeping, and food preparation.
- Documented behavioral incidents to keep accurate records.
- Followed standard admissions procedures and documentation requirements for client intakes.
- Documented patient behavior, interventions completed and patient response to interventions.
- Maintained client and employee areas in good working order and with adequate supplies.
- Instructed new employees on protocols to use when interacting with psychiatric patients.
- Developed basic strategies to promote patient safety, wellness and independence.
- Recorded patients' health metrics using thermometers or blood pressure gauges.
- Led individual and group therapy supporting prescribed procedures.
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
- Contacted patients' relatives to coordinate family visits and conferences.
- Aided patients in performing activities of daily living.
- Collaborated with doctors, psychologists or therapists in working with patient treatments.
- Restrained violent or suicidal patients using approved verbal or physical techniques.
- Influenced patients' behavior with interaction, counseling or instruction.
- Assisted psychiatrists in working with patients to rehabilitate for community reintegration.
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
- Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
- Administered oral medications following physician's prescriptions and instructions.
- Assisted patients improve social relationships and engagement.
- Provided psychiatric or personal care to emotionally disturbed or cognitively impaired patients.
- Accompanied patients to medical and counseling appointments.
- Demonstrated proper technique while teaching new movements or steps.
- Created choreography routines for soloists and groups based on specific themes or stories.
- Assisted in designing costumes for performances according to the theme or story line chosen.
- Collaborated with other instructors to develop lessons plans that meet the needs of each student's level of ability.
- Provided individual feedback on student performance to help them improve their skills.
- Motivated students by providing positive reinforcement when appropriate.
- Regularly reviewed music selections for upcoming classes or performances.
- Organized and monitored rehearsals to ensure the quality of performances.
- Assessed student strengths and weaknesses to determine areas needing improvement.
- Selected appropriate music for classes based on genre, speed and skill level required.
- Monitored student progress over time to ensure they are meeting their goals.
- Planned special events such as recitals or competitions to showcase student work.
- Instructed students in the basics of various dance styles in the native dancing world, with more than one style of Alaska Native Dancing.
- Maintained attendance and scored them on thier prformance and rehearsal schedules for classes.
- Assessed dancer strengths and developed choreography to highlight talent.
- Kept classrooms tidy and clean for group and one-on-one instruction.
- Instructed groups of individual and coupled dancers in different dance styles.
- Maintained effective working relationships with staff members, students and parents.
- Monitored student progress through regular assessments, providing constructive feedback and personalized coaching to enhance performance.
- Fostered a culture of respect, teamwork, and discipline among students, emphasizing the importance of dedication in achieving excellence.
- Customized lesson plans to incorporate cultural and historical context of various dance styles, enriching students' understanding and appreciation.
- Adapted teaching style for students of different ages and experience, ranging from beginner to advanced skill levels.
- Collaborated with music directors to select and arrange music that complements dance routines and enhances performances.
- Built positive relationships with students, parents, colleagues and administrators.
Cultural Host/Person in Charge
Alaska Native Heritage Center
Anchorage, AK
04.2005 - 09.2009
- Actively sought out new sources of information about various cultures around the world.
- Facilitated dialogue sessions between different communities or groups of people from a variety of backgrounds.
- Provided guidance on matters relating to intercultural communication strategies.
- Organized workshops, seminars and other events to promote cultural understanding.
- Collaborated with other departments within the organization to coordinate cross-cultural projects.
- Designed and distributed promotional materials for upcoming cultural events.
- Assisted in developing training materials related to promoting diversity in the workplace environment.
- Provided advice on cultural issues to staff members and volunteers.
- Directed activities of professional and technical staff members and volunteers.
- Spoke to community groups to explain and interpret purposes, programs, and policies.
Dance Instructor
Bartlett High School
Anchorage, AK
09.2007 - 05.2009
- Demonstrated proper technique while teaching new movements or steps.
- Created choreography routines for soloists and groups based on specific themes or stories.
- Assisted in designing costumes for performances according to the theme or story line chosen.
- Motivated students by providing positive reinforcement when appropriate.
- Regularly reviewed music selections for upcoming classes or performances.
- Developed and implemented dance classes for students of all ages, levels and abilities.
- Organized and monitored rehearsals to ensure the quality of performances.
- Assessed student strengths and weaknesses to determine areas needing improvement.
- Selected appropriate music for classes based on genre, speed and skill level required.
- Created a safe environment where students can learn without fear of criticism or judgment.
- Planned special events such as recitals or competitions to showcase student work.
- Instructed groups of individual and coupled dancers in different dance styles.
- Upheld studio guidelines and legal requirements for dancer and staff protection.
- Collaborated in team-based environment to uphold instruction quality and continuity of service to clients.
- Planned choreography for group performances and recitals.
- Prepared and delivered carefully-crafted lessons to introduce students to proper dance techniques and positions while building native dancing knowledge.
- Maintained effective working relationships with staff members, students and parents.
Customer Service Representative
McDonald's
Anchorage, Alaska
08.2004 - 12.2005
- Processed credit card transactions accurately and efficiently.
- Provided excellent customer service by helping customers locate items they were looking for.
- Resolved customer complaints in a professional manner.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Greeted customers and provided friendly customer service.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Balanced cash drawers at the end of each shift.
- Complied with all health and safety regulations while performing job duties.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Maintained accurate records of transactions using the point-of-sale system.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Operated cash registers to process payments for goods and services.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Maintained cleanliness and presentation of stock room and production floor.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Greeted customers and responded to informational requests.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Recommended, selected, located, and obtained products to meet customer needs.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Collected credit card and cash payments to complete transactions for customer orders.
- Addressed customer questions and concerns regarding products and services.
- Informed customers of in-store promotions or pricing specials.
- Processed customer payments quickly and returned exact change and receipts.
- Greeted customers promptly and responded to questions.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Welcomed customers, offering assistance to help find store items.
- Built and maintained productive relationships with employees.
Education
Bartlett High School
Alaska05-2007
Skills
- Customer service
- Crisis intervention
- Documentation management
- Interpersonal communication
- Behavior assessment
- Conflict resolution
- Team collaboration
- Patient care
- Cultural sensitivity
- Active listening
- Problem solving
- Time management
- Emotional support
- Microsoft PowerPoint
- Customer relations
- Escalation management
- Decision-making
- Clerical support
- Task prioritization
Accomplishments
- Received the Living Our Values Award, in which one employee is selected as the employee of that year, demonstrating above and beyond the values consistently for that year. My dedication and motivation to bringing back and incorporating, teaching native dance classes along with my regular daily duties allowed for me to receive this award.
- Received a trip to Baltimore, Maryland among others, to receive the Malcom Baldrige award for the second year the company received it. I performed Native songs for the ceremony and attended worksops provided in the conference.
Timeline
Behavior Health Technician
Southcentral Foundation
10.2009 - 04.2024
Dance Instructor
Bartlett High School
09.2007 - 05.2009
Cultural Host/Person in Charge
Alaska Native Heritage Center
04.2005 - 09.2009
Customer Service Representative
McDonald's
08.2004 - 12.2005
Bartlett High School