RAYNECA PROCTOR
Albany,NY
Summary
A dedicated and detail-oriented professional with a proven track record in providing high-level administrative support and ensuring smooth office operations. Equipped with strong organizational skills, I excel in managing executive calendars, coordinating meetings, and preparing reports. With my background in customer service, I am adept at handling client interactions with professionalism, problem-solving, and maintaining positive relationships. My ability to multitask, prioritize, and maintain confidentiality enables me to support senior leadership while fostering a positive and efficient workplace environment. Committed to delivering exceptional service and contributing to the overall success of the organization.
Overview
12
12
years of professional experience
Work History
Executive Administrative Assistant to the Center Director
Glenmont Job Corps Center
Glenmont, NY
08.2024 - Current
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Write reports, executive summaries, and newsletters.
- Organized logistics and materials for each meeting and take detailed notes for later dissemination to key stakeholders.
- Correspond and follow up on all emails to regional and corporate.
- Attend meetings PIPs take notes and prepare initial drafts of minutes and action summaries
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Worked with senior management to initiate new projects and assist in various processes.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Updated and maintained confidential databases and records.
- Managed mail and both incoming and outgoing correspondence, mail, email, and faxes.
- Provide support to other departments as needed, including HR
- Filed paperwork and organized computer-based information.
- Updated spreadsheets and databases
- Send out and set up meetings needed for the enter Director
- Check email for any updates and follow-up
- Hold weekly admin meetings with all center administrators to ensure consistency and teamwork
- Conducted initial screening calls with Candidates to assess qualifications and fit for roles
- Collaborated with the hiring manager to refine Candidate selection criteria
- schedule and coordinate department and executive meetings
- Maintain corporate and center director calendar
ADMINISTRATIVE ASSISTANT
BIMBO BAKERIES
Albany, New York
03.2024 - 08.2024
- Maintained files and filing, keeping sensitive information confidential
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint
- Compiled and entered data into various databases to ensure accuracy and completeness
- Maintained database of client contact information with accuracy and attention to detail
- Served as primary point of contact for facilitating operational and administrative inquiries
- Maintained office inventory by assisting with supply orders
- Monitored daily operations in order to ensure efficient workflow processes were being followed
- Used Microsoft Office Suite to create and revise documents and presentations
CUSTOMER SERVICE REPRESENTATIVE AGENT
SPECTRUM
Schenectady, US
12.2022 - 03.2024
- Assisted customers with inquiries, complaints, product selection, orders, returns and exchanges
- Answered incoming calls in a timely manner and responded to customer inquiries
- Processed customer orders accurately and efficiently
- Resolved customer issues in an expedient manner by utilizing problem-solving skills
- Provided customers with product information such as pricing and availability
- Utilized computer systems to track orders, research accounts and troubleshoot customer concerns
- Maintained accurate records of customer interactions and transactions
- Remained up-to-date on industry trends to provide knowledgeable advice to clients
- Tracked shipments from suppliers to ensure timely delivery of goods according to customer expectations
- Performed data entry into company databases for tracking purposes
- Adhered strictly to established guidelines concerning call length, response time and quality standards
HOUSEKEEPER SUPERVISOR
MARRIOTT HOTEL
Albany, US
05.2016 - 12.2022
- Managed housekeeping staff by recruiting, selecting and training employees; assigning and scheduling work; appraising performance; rewarding and disciplining employees
- Ensured staff compliance with company policies and procedures
- Monitored the quality of housekeeping services provided to guests
- Conducted regular inspections of guest rooms, public areas and back-of-house areas for cleanliness, tidiness and safety standards
- Supervised daily activities of housekeepers including room cleaning, linen stocking, laundry operations
- Handled customer complaints in a courteous manner while ensuring satisfaction
- Provided guidance on proper use of chemicals for cleaning purposes
- Inspected vacant rooms to ensure that they meet established standards prior to being rented out again
- Reviewed inventories of supplies such as linens and amenities regularly and placed orders when necessary
CUSTOMER SUPPORT REPRESENTATIVE
VERIZON
Albany, US
09.2013 - 08.2016
- Performed periodic inventory checks of all equipment used by housekeeping staff
- Encouraged team members to take initiative while maintaining high level of enthusiasm at workplace
- Drafted reports summarizing daily activities
- Provided technical support to customers via phone and email
- Resolved customer inquiries in a timely manner
- Created detailed reports of customer issues for further review
- Assisted customers with product information, pricing, billing, and troubleshooting
- Conducted follow-up calls to ensure customer satisfaction
- Developed relationships with customers through friendly interactions
- Handled escalated customer service issues with professionalism and empathy
- Processed refunds and credits when appropriate
- Performed administrative duties such as data entry, filing, and document preparation
- Followed established policies and procedures while providing excellent customer service
Education
HIGH SCHOOL DIPLOMA -
SOUTH SHORE HIGH SCHOOL
Brooklyn, NY06.2006
Skills
- Calendar Management
- Communication Skills
- Project Management
- Problem-Solving
- Time Management
- Microsoft Office Suite Proficiency
- Travel Coordinator
- Confidentiality & Discretion
- Customer service & Relationship Management
- Recruitment
- Mail handling
- Administrative Assistance
- Resume screening
- Honest and dependable
- CPR, First Aid, AED certified
Timeline
Executive Administrative Assistant to the Center Director
Glenmont Job Corps Center
08.2024 - Current
ADMINISTRATIVE ASSISTANT
BIMBO BAKERIES
03.2024 - 08.2024
CUSTOMER SERVICE REPRESENTATIVE AGENT
SPECTRUM
12.2022 - 03.2024
HOUSEKEEPER SUPERVISOR
MARRIOTT HOTEL
05.2016 - 12.2022
CUSTOMER SUPPORT REPRESENTATIVE
VERIZON
09.2013 - 08.2016
HIGH SCHOOL DIPLOMA -
SOUTH SHORE HIGH SCHOOL