Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raynetta Jackson

Newyork,NY

Summary

Proactive and compassion for helping others.

Proven ability to handle 1,000+ specimens
daily with zero loss, maintaining patient safety and adhering to DOH standards. Adept at preparing media and
reagents, organizing specimens for easy access, and meticulously maintaining accurate records for patient
diagnoses. Passionate about contributing to accurate testing and optimal patient care.

Overview

14
14
years of professional experience

Work History

ACCESIONER/CUSTOMER SERVICE

LENO DIAGNOSTICS LABORATORY
01.2019 - 02.2024
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
  • Assisted customers in navigating the company website or mobile app for self-service options when applicable.
  • Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
  • Ensured 100% accuracy and completeness of patient requisition papers.
  • Accurately logged over 1,000 incoming specimens per day to ensure zero loss.
  • Ordered appropriate lab tests, including blood tests, urine tests, and tissue biopsies.
  • Sorted and organized specimens in a logical and efficient manner for ease of access.
  • Maintained accurate records of all specimens: patient names, dates, and test results.
  • Followed all safety procedures to protect patients and staff.
  • Stayed up-to-date on the latest techniques and technologies in specimen processing.
  • Worked independently and as part of a team to meet to ensure quality of lab work.
  • Consistently met or exceeded departmental and Department of Health standards.

Specimen Processor

BIO DIAGNOSTIC LAB INC
01.2017 - 09.2017
  • Receive, sort, and perform accurate data entry for all specimens entering the laboratory
  • Receive and process written/electronic requests from physicians for routine, STAT and/or special laboratory tests
  • Follow appropriate handling requirements for specific specimens
  • Identify and document situations that may adversely impact test performance or reporting of results
  • Notifies management of situation
  • Reject incorrect or inappropriate specimens
  • Perform a variety of clerical duties in support of department
  • Answer, screen, and direct phone calls received in Laboratory
  • Retrieve, print, and fax test results utilizing the Laboratory computer system
  • Process and files form requests, records, receipts, and related laboratory paperwork
  • Generate daily pending log and other reports, as required by management.

Specimen Processor

SHERMAN ABRAMS LABORATORIES
10.2015 - 12.2016
  • Receive, sort, and perform accurate data entry for all specimens entering the laboratory
  • Receive and process written/electronic requests from physicians for routine, STAT and/or special laboratory tests
  • Follow appropriate handling requirements for specific specimens
  • Identify and document situations that may adversely impact test performance or reporting of results
  • Notifies management of situation
  • Reject incorrect or inappropriate specimens
  • Perform a variety of clerical duties in support of department
  • Answer, screen, and direct phone calls received in Laboratory.

Medical Assistant

FLATBUSH MEDICAL PLAZA
03.2014 - 05.2014
  • Collecting and processing specimens and point of care testing, preparing for exam, etc
  • Assists physicians with various procedures, takes vital signs, relays instructions to patients and or families; answers calls and provides pertinent information
  • Fulfills clerical responsibilities as assigned which may include: sending and receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc
  • Completing forms and requisitions as needed
  • Maintain orderliness and cleanliness of examination rooms; stock assigned rooms with adequate medical supplies
  • Scheduled and accompanied clients to medical appointments
  • Changed sterile dressings
  • Tested and recorded blood glucose levels
  • Maintained accurate records of patient care, condition, progress and concerns.

Specimen Processor

SHEIL MEDICAL LABORATORIES
04.2010 - 04.2011
  • Removes specimens from transport bags, verifies proper identifiers on all requisition forms and specimens
  • Identifies any discrepancies or omissions on the paperwork or specimen
  • Collects the data or contacts the ordering party according to laboratory procedure
  • Assigns specific computer generated identification numbers to specimens
  • Assists with specimen storage and retrieval
  • Follows applicable Standard Operating Procedures (SOP's), including safety and quality procedures.

Education

CERTIFICATE IN MEDICAL ASSISTANCE -

Micropower Career Institute
Manhattan, NYC
01.2015

HIGH SCHOOL DIPLOMA -

Richmond Hill High School
01.2009

Skills

  • Ability to type 45 WPM
  • Team leader
  • Patient Care and Patient Assistance
  • Scheduling appointments, managing and organizing charts of patients
  • Knowledge in Medical Terminology and Medical Emergencies
  • Proficient in MS Office (Word, Excel)
  • Highly adaptable
  • Effective team member
  • Ability to adapt to any system used for accession
  • Learning new techniques and protocols quickly

Timeline

ACCESIONER/CUSTOMER SERVICE

LENO DIAGNOSTICS LABORATORY
01.2019 - 02.2024

Specimen Processor

BIO DIAGNOSTIC LAB INC
01.2017 - 09.2017

Specimen Processor

SHERMAN ABRAMS LABORATORIES
10.2015 - 12.2016

Medical Assistant

FLATBUSH MEDICAL PLAZA
03.2014 - 05.2014

Specimen Processor

SHEIL MEDICAL LABORATORIES
04.2010 - 04.2011

CERTIFICATE IN MEDICAL ASSISTANCE -

Micropower Career Institute

HIGH SCHOOL DIPLOMA -

Richmond Hill High School

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