Raynisha Ellis
Washington
Summary
Detail-oriented Pharmacist Assistant experienced in customer service and pharmacy operations. Proficient in data entry, inventory management, and healthcare billing software. Background in hospitality with a focus on enhancing guest experiences and addressing inquiries. Skilled in verifying insurance and scheduling appointments, ensuring efficient support for patient medical needs.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Sparks Group
08.2025 - 03.2026
- Delivered exceptional customer service in a high-volume healthcare setting to support patient satisfaction.
- Coordinated appointment scheduling and addressed patient inquiries to enhance overall patient experience.
- Resolved billing inquiries and clarified insurance processes for patients to facilitate understanding and access to care.
- Inputted patient demographic data into electronic health record system.
Program Specialist
Sparks Group
06.2024 - 07.2025
- Coordinated program activities to effectively address client needs and align with project goals.
- Developed training materials that improved staff understanding of program procedures.
- Managed scheduling for meetings, workshops, and training sessions effectively.
- Facilitated communication between stakeholders and team members, ensuring timely project updates.
PRN Assistant Teacher
Childtime Learning Center
01.2023 - 10.2023
- Facilitated daily learning activities to promote engagement and developmental skills, including circle time, arts and crafts, and story time.
- Supervised students aged 6 months to 3 years in a nurturing classroom environment.
- Monitored behavioral changes and educational growth to implement tailored accommodations for individual student needs.
- Collaborated with parents and colleagues to create a positive and inclusive environment.
Youth Engagement Specialist
Latin American Youth Center
01.2022 - 01.2023
- Developed and implemented lessons, games, and strategies to actively engage youth.
- Facilitated youth group discussions to address concerns and mediate conflicts.
- Monitored youth engagement in classroom and extracurricular activities.
- Executed various tasks to support administrative staff operations.
Education
Certified Pharmacy Technician - Pharmacy Technician
Stepful Inc
03-2026
High School Diploma -
Suitland High School
Suitland, MD01-2023
Skills
- Appointment Scheduling
- Medical Record Organization
- Patient Interaction
- Customer Service
- Complaint Handling
- Conflict resolution
- Client relations
- Reservation management
- Creativity
- Teamwork
- Customer-oriented
- Lesson planning
Timeline
Patient Service Representative
Sparks Group
08.2025 - 03.2026
Program Specialist
Sparks Group
06.2024 - 07.2025
PRN Assistant Teacher
Childtime Learning Center
01.2023 - 10.2023
Youth Engagement Specialist
Latin American Youth Center
01.2022 - 01.2023
Certified Pharmacy Technician - Pharmacy Technician
Stepful Inc
High School Diploma -
Suitland High School