RAYNISSA Sauls
Bryan,TX
Summary
- More than 7years' experience in customer service.
- Knowledgeable of the financial institution principle including bill collection.
- 9 year experience in management and supervision.
- Seeking employment where I can use my skills and experience in contributing significantly to the success of my employer.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
Revive Eyelash Extensions
Bryan, TX
04.2016 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
Front of House Supervisor
Texas A&M Football Complex Nutrition Center
College Station, TX
10.2013 - Current
- Highly skilled in maintaining good public relations skills with customers, employees and other key stakeholders including senior leadership
- In-depth knowledge of cash handling and deposits
- Proven record of communicating verbal and written orders, directions, supervisory leadership and technical assistance supervised, coordinated and scheduled the activities of employees.
Web Chat Agent
Reliant Energy
Houston, TX
07.2015 - 04.2016
- Managed multiple concurrent chats while maintaining a high level of efficiency and effectiveness in resolving issues.
- Improved first contact resolution rate with thorough problem-solving skills and comprehensive product knowledge.
- Maintained high levels of data accuracy by accurately logging all interactions into the CRM system following company guidelines.
- Assisted in training new hires on web chat processes, tools, and best practices, ensuring their seamless integration into the team.
- Protected customer privacy by diligently adhering to company guidelines regarding personal information handling during chats.
- Participated in ongoing training programs to stay updated on industry trends, product updates, and emerging technologies relevant to web chat support roles.
Home Retention Specialist
Penncro Associates
Texas
05.2013 - 09.2013
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
- Advise customers of necessary actions and strategies for debt repayment
- Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.
Correctional Officer
Texas Department of Criminal Justice
Texas
03.2013 - 06.2013
- Conduct head counts to ensure that each prisoner is present
- Monitor conduct of prisoners in housing unit, or during work or recreational activities, according to established policies, regulations, and procedures, to prevent escape or violence
- Inspect conditions of locks, window bars, grills, doors, and gates at correctional facilities to ensure security and help prevent escapes
- Record information, such as prisoner identification, charges, and incidences of inmate disturbance, and keep daily logs of prisoner activities.
Education
High School Diploma/GED - Criminal Justice
Rockdale High School
Bachelor Of Science - Criminal Justice
Prairie View A & M University
Prairie View, TX12.2021
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Staff Management
- Inventory Management
- Management
- Policies and procedures implementation
- Client Relationships
- Interpersonal Communication
- Organizational Management
- Superb time management skills
- Business Administration
Certification
Esthetician License
Timeline
Operations Manager
Revive Eyelash Extensions
04.2016 - Current
Web Chat Agent
Reliant Energy
07.2015 - 04.2016
Front of House Supervisor
Texas A&M Football Complex Nutrition Center
10.2013 - Current
Home Retention Specialist
Penncro Associates
05.2013 - 09.2013
Correctional Officer
Texas Department of Criminal Justice
03.2013 - 06.2013
High School Diploma/GED - Criminal Justice
Rockdale High School
Bachelor Of Science - Criminal Justice
Prairie View A & M University