RAYONA L. BAKER

• Assisted customers in product selection and provided educational service to enhance Dysphasia patients food and beverage experience.
• Maintained knowledge of current sales, and inventory to address customer inquiries effectively.
• Organized merchandise displays to optimize product visibility and increase sales potential.

• Directed Health Care team to enhance customers distribution efficiency and optimize the customers inventory management.
• Implemented training programs that improved Customer performance and operational safety protocols.
• Streamlined customer logistics processes, reducing delivery times and enhancing customer satisfaction with Customers and Healthcare Team.
• Mentored and precepted Dietetic Interns, fostering professional development and ensuring adherence to company standards.
• Analyzed Customer performance metrics to identify areas for improvement in workflow and productivity.
• Led initiatives that improved compliance with health and safety regulations in Healthcare Industry.

• Led cross-functional teams (Admissions, Case Management and Nurse Liaisons) to optimize marketing strategies and increase patient admissions.
• Implemented data-driven approaches to enhance marketing campaigns and improve outreach effectiveness.
• Developed comprehensive marketing plans aligned with organizational goals and patient needs.

• Coordinated patient care services, ensuring efficient workflow and optimal resource utilization.
• Developed and implemented training programs for staff, enhancing service delivery standards.
• Monitored patient satisfaction metrics, driving improvements based on feedback and trends.
• Collaborated with multidisciplinary teams to streamline rehabilitation processes and enhance outcomes.

• Facilitated training sessions on patient care protocols and safety procedures.
• Collaborated with multidisciplinary teams to enhance instructional materials.

• Coordinated patient scheduling to optimize resource allocation and enhance service delivery.
• Assisted in the preparation of departmental budgets and financial reports for accurate forecasting.
• Communicated effectively with multidisciplinary teams to ensure seamless patient care transitions.
• Conducted training sessions for new staff on hospital policies and operational procedures.
• Member of Senior Team for the entire operations, Quality Assurance, Staff & Patient Safety and communication from various referral sources.

• Conducted nutritional assessments to develop personalized dietary plans for clients.
• Educated community members on healthy eating habits through workshops and presentations.
• Collaborated with healthcare providers to integrate nutrition into patient care plans.
• Analyzed food intake data to identify deficiencies and recommend appropriate interventions.

• Assisted in managing food service operations, ensuring compliance with health and safety regulations.
• Collaborated with kitchen staff to streamline meal preparation processes and enhance service efficiency.
• Supported menu planning and development, incorporating dietary needs and preferences of patients.
• Trained new staff on food safety protocols and operational procedures to maintain service quality.
• Monitored inventory levels, coordinating orders to prevent shortages and manage costs effectively.

Evening production and service manager for Meadowbrook Long Term Care Dining Services

Ensure residents were served quality foods to meet their special needs

Prep for next day completed and department and dining room was clean and ready for operations the next day