Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Raysa Bencosme

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Dreams Spa Ny
The Bronx
05.2023 - Current
  • Assisted clients with service inquiries and scheduled appointments to enhance customer satisfaction.
  • Managed customer complaints and resolved issues promptly to ensure a positive experience.
  • Educated clients about spa services and products to promote informed choices.
  • Maintained cleanliness and organization of the reception area.

Dispatcher

12 Street Luxury Car Inc
Long Island City
09.2017 - 06.2023
  • Coordinated communication between drivers and clients to ensure timely pickups.
  • Oversaw vehicle maintenance schedules to ensure fleet readiness and safety.
  • Assigned drivers to appropriate routes based on customer needs.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.

Cashier Assistant Manager

Lulus Deli & Grocery
Mamaroneck
04.2015 - 06.2018
  • Supervised daily operations and ensured efficient checkout processes for customers.
  • Managed inventory levels and organized stock to improve product accessibility for customers.
  • Handled customer inquiries and resolved issues, contributing to a positive shopping experience.
  • Assisted customers with questions, complaints, and issues regarding their purchases or accounts.
  • Processed payments using various methods, ensuring accurate transactions and customer convenience.
  • Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.

Education

Medical Administrative Assistant Certification - Administrative Assistant

Amca
11.2025 - 04.2026

High School Equivalency Diploma
New York, NY

Osha10 -

Osha

Skills

  • Customer service
  • Appointment scheduling
  • Problem resolution
  • Communication skills
  • Customer relationship management
  • Issue resolution
  • Service education

Certification

  • Medical Administrative Assistance Certification

Languages

English
Professional
Spanish
Professional

Timeline

Medical Administrative Assistant Certification - Administrative Assistant

Amca
11.2025 - 04.2026

Customer Service Representative

Dreams Spa Ny
05.2023 - Current

Dispatcher

12 Street Luxury Car Inc
09.2017 - 06.2023

Cashier Assistant Manager

Lulus Deli & Grocery
04.2015 - 06.2018

High School Equivalency Diploma

Osha10 -

Osha
Raysa Bencosme