Rayshawn Foster Jr
Jacksonville,FL
Summary
Detail-oriented Customer Support Specialist with strengths in issue resolution and effective communication. Managed customer inquiries and maintained comprehensive documentation using CRM software. Committed to enhancing service delivery through collaboration and quick adaptation to new processes.
Overview
1
1
year of professional experience
Work History
Customer Support Specialist
Maximus
07.2025 - Current
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Documented customer interactions in CRM software to maintain clear communication records.
- Collaborated with team members to streamline support processes and enhance service delivery.
- Adapted quickly to new systems, improving response times for customer inquiries.
Lifeguard
City Of Jacksonville Office Of General Counsel
05.2025 - 08.2025
- Monitored pool activities to ensure safety and compliance with regulations.
- Responded swiftly to emergencies, providing first aid and CPR as needed.
- Maintained cleanliness and organization of pool area and surrounding facilities.
- Assisted in conducting safety drills and training sessions for staff.
Education
High School Diploma -
Andrew Jackson High
Jacksonville, FL05-2025
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
- Data entry
- Call center experience
Timeline
Customer Support Specialist
Maximus
07.2025 - Current
Lifeguard
City Of Jacksonville Office Of General Counsel
05.2025 - 08.2025
High School Diploma -
Andrew Jackson High