Rayshell Waller
Detroit,MI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Experience with IFP sales. Committed to assisting customers with finding the best plans that fits there needs.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Qualfon
10.2013 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Mackenzie High School
9275 Wyoming Ave Detroit Mi 4820406.1994
Skills
- Training Development Aptitude
- Intuit QuickBooks
- Oracle E-Business Suite Financials
- Lotus Notes
Timeline
Customer Service Representative
Qualfon
10.2013 - Current
High School Diploma -
Mackenzie High School