Ray (Tom) Croteau
Wewoka,OK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Route Sales Service Representative
Cintas
Ada, OK
04.2024 - Current
- Provided exceptional customer service by ensuring timely delivery and pickup of required items.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Kitchen Supervisor
Trinity Food Services Group
Holdenville, OK
10.2020 - 02.2024
- Supervised 15-25 inmate kitchen workers at Davis Correctional Facility.
- Ensured all kitchen staff adhered to food safety and sanitation regulations.
- Trained new employees on proper cooking techniques, recipes and food preparation methods.
- Enforced strict adherence to health codes and safety protocols in the workplace.
- Oversaw food preparation, production and presentation according to quality standards.
General Manager
Caseys's General Store
Seminole, OK
04.2018 - 10.2020
- Directed the operational functions of a full-service truck stop and eatery.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Restaurant Manager
Wentzels Seafood
Biloxi, MS
06.2016 - 04.2018
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Adhered to all health department regulations regarding food storage and preparation.
- Resolved conflicts among employees in an effective manner.
Compliance Coordinator
Enviro-Tec America
Tulsa, OK
04.2012 - 06.2016
- Ensured that personnel are informed about changes in relevant laws or regulations.
- Conducted periodic risk assessments to identify potential areas of non-compliance.
- Maintained records of all communications with relevant government agencies.
- Investigated reported violations of applicable laws, rules, or regulations.
Payroll Administrator
Dorada Foods
Ponca City, OK
09.2007 - 04.2012
- Reviewed wage garnishments and court orders to ensure compliance with legal requirements.
- Provided support to Human Resources regarding new hire paperwork and benefits enrollment documents.
- Ensured compliance with all applicable federal, state, local laws related to payroll administration.
- Processed payroll information for 400+ employees including salary, deductions, bonuses, and vacation time.
- Performed administrative tasks such as filing, copying, scanning. for the Payroll Department.
Education
GED -
Henryetta High School
Henryetta, OK06-1982
Skills
- Calendar Management
- Filing
- Research
- Mail handling
- Invoice Processing
- Document Control
- Quality Assurance
- Appointment Scheduling
- Clerical Support
- Office Administration
- Data Entry
- Check processing
- Proofreading
- Microsoft Word
- Strong interpersonal skills
- Meticulous attention to detail
Timeline
Route Sales Service Representative
Cintas
04.2024 - Current
Kitchen Supervisor
Trinity Food Services Group
10.2020 - 02.2024
General Manager
Caseys's General Store
04.2018 - 10.2020
Restaurant Manager
Wentzels Seafood
06.2016 - 04.2018
Compliance Coordinator
Enviro-Tec America
04.2012 - 06.2016
Payroll Administrator
Dorada Foods
09.2007 - 04.2012
GED -
Henryetta High School
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