Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rayven Harris

Customer Service Representive
Columbus,GA

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Walmart
Columbus, GA
02.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Work consisted of filing tax-exempt papers, information into our system, returning items before the return dates, and helping customers with any problems they needed.
  • We would also verify the items, and make sure nothing is old, double-checking to ensure it is under the warranty policy.

Money Services

Walmart
Columbus, GA
02.2024 - Current
  • I balanced the cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Work consisted of cashing checks, entering customers' information, verifying information (such as IDs), bill pay, money orders, and money transfers with MoneyGram and Western Union.
  • Also trained to deal with scams following the KYC protocol, handling money up to $10,000 or less in cash, and reading the details and protocols out to the customer depending on the transaction.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Also, greet the customer politely and effectively.

Team Sponsor

Walmart
Columbus, GA
02.2024 - Current
  • Developed strong relationships with plan sponsors, leading to increased trust and long-term client retention.
  • Mentored new hires, resulting in stronger staff development, and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.

Crew Member

Wendy's
Phenix City, AL
04.2022 - 02.2024
  • Improved customer satisfaction by providing friendly, efficient service at the register.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Consisted of counting the drawers at the end of the day.

Education

High School Diploma -

Carver HighSchool
3100 8th Street Columbus, Ga
05-2023

Skills

  • AED/CPR Certification
  • Handing cash of up to $10,000 or less
  • Training new hires
  • 3 Years of Customer Service experience

Certification

  • AED/CPR Certification
  • BLS Certification

Timeline

Customer Service Representative

Walmart
02.2024 - Current

Money Services

Walmart
02.2024 - Current

Team Sponsor

Walmart
02.2024 - Current

Crew Member

Wendy's
04.2022 - 02.2024

High School Diploma -

Carver HighSchool

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Rayven Harris Customer Service Representive