Front Office Supervisor
Rayven Williams
The Melrose Georgetown Hotel
Hyattsville,MD
2027
years of professional experience
Results-driven Team Leader experienced in client relations, staff training, and operational problem-solving. Achieved high levels of service and guest satisfaction through effective leadership and organizational skills. Focused on fostering a collaborative team environment and optimizing hotel financial performance.
Work History
Front Office Supervisor
10 Months- Monitored arrivals, departures, and room status updates to support efficient room assignments.
- Audited folios and cash procedures, reducing discrepancies in end-of-shift reporting.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Achieved high-quality service by maintaining open communication channels among team members.
Front Office Supervisor
- Supervised front desk operations, ensuring seamless guest check-in and check-out experiences.
- Coordinated daily shift assignments, maintaining coverage across reservations, concierge, and guest services.
- Resolved guest concerns promptly, preserving service standards and hotel reputation.
- Trained front office associates on Opera PMS workflows, billing accuracy, and service protocols.
- Communicated with housekeeping and maintenance to expedite room readiness and guest requests.
- Supported front office leadership with staffing decisions, service recovery, and workflow improvements.
- Promoted positive work environment by fostering teamwork among front office staff members.
Prestige Beauty Advisor
3 Years- Greeted guests with genuine attention to create a welcoming atmosphere.
- Maintained organized displays, replenished inventory, and ensured merchandise presentation aligned with store standards.
- Maintained visual merchandising standards and stayed updated on trends to enhance the shopping experience.
- Collaborated with team members to achieve monthly sales targets and consistently exceed performance goals.
- Conducted makeup application demonstrations to showcase product effectiveness and educate clients on proper techniques.
- Assisted customers with fragrance, skincare, and cosmetics selections using product knowledge and active listening.
- Processed sales transactions accurately while promoting loyalty enrollment and promotional offers.
Night Auditor
- Generated daily audit reports for management, verifying revenue, room charges, and cash drawer accuracy.
- Reconciled nightly transactions, balancing folios and correcting posting discrepancies in property management system.
- Resolved guest billing concerns, explaining charges and adjusting accounts with attention to detail.
- Processed late-night check-ins and check-outs, maintaining courteous guest service during overnight shifts.
Education
Bachelors of Fine Arts - Performing Arts
High School Diploma
Skills
Reservation management
Property systems
Staff management
Revenue management
Complaint resolution
Multitasking proficiency
Written communication
Timeline
Front Office Supervisor
The Melrose Georgetown Hotel
01.2026 - CurrentRead More
Prestige Beauty Advisor
Ulta Beauty
01.2022 - 01.2025Read More
Front Office Supervisor
Cambria Hotel
2024 - 01.2026Read More
Night Auditor
Cambria Hotel
2023 - 2024Read More
Howard University
Bachelors of Fine Arts from Performing Arts
Read More
Central Academy of Technology & Arts
High School Diploma
Read More
Honors and awards
August 2026
Star of the Month, Recognized for delivering exceptional guest service, demonstrating strong leadership, maintaining reliability and accountability, effectively solving problems under pressure, and fostering a welcoming environment for both guests and colleagues.