Rayven Willman
Muncie,IN
Summary
Pharmacy Technician with experience at Walgreens Pharmacy in optimizing workflows and enhancing patient satisfaction. Skilled in pharmaceutical calculations and problem-solving, I effectively resolved patient issues while maintaining strict confidentiality. Recognized for training new staff and improving operational efficiency, I thrive in fast-paced environments and excel in team collaboration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
12.2024 - Current
- Processed prescription orders accurately and efficiently, ensuring timely delivery to patients.
- Assisted pharmacists in preparing medications, following safety protocols and best practices.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained inventory levels by monitoring stock and placing orders for pharmaceutical supplies.
- Trained new staff on procedures, enhancing team productivity and service quality.
- Operated pharmacy management systems to record patient information and prescription details.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Implemented organizational strategies to streamline workflow within the pharmacy department.
- Collaborated with healthcare professionals to verify prescriptions and ensure patient safety.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Pharmacy Technician In Training
Walgreens
12.2023 - 06.2024
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained cleanliness and organization of pharmacy workstations and storage areas.
- Learned inventory management practices, including stock rotation and expiration tracking.
- Supported customer service efforts by answering inquiries about medications and services.
- Gained proficiency in pharmacy software for processing prescriptions and managing patient records.
- Collaborated with team members to ensure compliance with safety protocols and regulations.
- Observed experienced technicians to develop skills in compounding medications safely.
- Maintained a clean and organized work environment to ensure efficient workflow and minimize the risk of contamination or errors.
- Improved customer satisfaction by offering friendly service, addressing concerns, and answering queries regarding medications.
- Contributed to increased revenue through promoting store programs such as loyalty cards, flu shots, and immunization services.
- Streamlined prescription refill processes by effectively utilizing pharmacy software systems and maintaining up-to-date patient records.
Wedding Venue Employee
Willow Acres Wedding Venue
06.2021 - 08.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Education
Bachelor of Science - Biology
Ball State University
Muncie, IN05-2028
High School Diploma -
Shenandoah High School
Middletown, IN05-2024
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Drug safety
- Pharmaceutical calculations
- Multitasking capabilities
- Fast-paced working environment
- Quick learner
- Pharmacology
- Resolving patient issues
Accomplishments
- Processed and filled over 600 prescriptions per day.
Certification
Pharmacy Technician
Timeline
Pharmacy Technician
Walgreens
12.2024 - Current
Pharmacy Technician In Training
Walgreens
12.2023 - 06.2024
Wedding Venue Employee
Willow Acres Wedding Venue
06.2021 - 08.2023
Bachelor of Science - Biology
Ball State University
High School Diploma -
Shenandoah High School