Rayvion Williams Trotter
Mobile,AL
Summary
Dynamic and resourceful remote professional with over 7 years of diverse experience in administrative operations, data management, team leadership, and technical assistance. Proven track record of streamlining workflows, enhancing team productivity, and delivering exceptional customer service in virtual environments. Adept at leveraging technology, problem-solving, and multitasking to meet organizational goals. Excels in fast-paced, deadline-driven settings with a commitment to quality, accuracy, and client satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Remote Data & Administrative Specialist
Wal-Mart
06.2024 - Current
- Execute high-volume data entry with 99.9% accuracy, supporting inventory and sales tracking remotely.
- Develop and maintain digital records, ensuring data integrity and confidentiality.
- Collaborate with cross-functional teams to optimize reporting processes and reduce errors.
Remote Operations Coordinator
Mobile County Engineering Department
Mobile, AL
01.2024 - 06.2024
- Managed digital project documentation, scheduled virtual meetings, and coordinated communications across teams.
- Implemented process improvements that increased administrative efficiency by 15%.
- Supported project deadlines by maintaining organized records and timely correspondence.
Remote Technical Support Assistant
Ingalls Shipyard
01.2023 - 08.2023
- Provided remote troubleshooting, documentation, and reporting for electrical engineering projects.
- Facilitated communication between on-site teams and remote engineers, ensuring project milestones.
- Maintained technical logs and supported project audits.
Virtual Medical Administrative Coordinator
Healthcare Facility
12.2020 - 01.2023
- Managed patient appointment scheduling, electronic health records, and insurance claims remotely.
- Delivered empathetic customer service via phone, email, and telehealth platforms.
- Ensured compliance with healthcare regulations and maintained data privacy standards.
Remote Quality Assurance Lead
O'Reilly Distribution
Mobile, AL
09.2020 - 12.2021
- Led remote quality audits, identified process inefficiencies, and implemented corrective actions.
- Trained and mentored new QA team members in remote workflows and standards.
- Developed detailed reports and dashboards to support continuous improvement.
Remote Customer Service
Walmart Supercenter
Mobile, AL
06.2016 - 05.2019
- Managed remote customer service operations, resolving complex issues and maintaining satisfaction metrics.
- Designed and delivered virtual training sessions to improve team performance.
- Monitored KPIs and optimized workflows to increase service efficiency.
Education
High School Diploma - undefined
Murphy High School
Associate of Science - undefined
Faulkner State
01.2018
Skills
- Remote Data Entry & Database Management
- Virtual Administrative & Executive Support
- Customer Relations & Client Communication
- Team Leadership & Staff Development
- Process Optimization & Workflow Automation
- Digital Record Keeping & Compliance
- Cloud-Based Collaboration (Google Workspace, Microsoft 365)
- Troubleshooting & Technical Support
- Strong Written & Verbal Communication
- Time Management & Self-Motivation
Certification
Certifications & Professional Development (Microsoft Office Specialist, Customer Service, Data Analysis, Project Management)
Skills
-Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Experienced with Google Workspace (Docs, Sheets, Slides, Gmail)
- Data Entry & Database Management**
- Cloud Collaboration Tools (Slack, Zoom, Microsoft Teams, Trello, Asana)
- Customer Relationship Management (CRM) software such as Salesforce, HubSpot
- Data Analysis & Reporting tools
- Basic Troubleshooting & IT Support
- Social Media Management & Marketing
- Excellent Written & Verbal Communication
- Self-Motivated & Disciplined with Strong Time Management
- Critical Thinking & Problem Solving
- Adaptable & Flexible in Fast-Paced Environments
- Attention to Detail & High Accuracy
- Multitasking & Organizational Skills
- Customer Service & Client Relations
Timeline
Remote Data & Administrative Specialist
Wal-Mart
06.2024 - Current
Remote Operations Coordinator
Mobile County Engineering Department
01.2024 - 06.2024
Remote Technical Support Assistant
Ingalls Shipyard
01.2023 - 08.2023
Virtual Medical Administrative Coordinator
Healthcare Facility
12.2020 - 01.2023
Remote Quality Assurance Lead
O'Reilly Distribution
09.2020 - 12.2021
Remote Customer Service
Walmart Supercenter
06.2016 - 05.2019
High School Diploma - undefined
Murphy High School
Associate of Science - undefined
Faulkner State