RAYYAN JOSHAU OGWAL
Doha,DA
Summary
Dynamic barista with expertise in espresso machine operation and exceptional customer service, honed at Qatar Aircraft Catering Company. Recognized for enhancing customer satisfaction through personalized beverage creation and efficient service. Proven ability to manage inventory and streamline workflows, contributing to a positive team environment and improved sales.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista
Qatar Aircraft Catering Company -CAFETERIA CAFE
08.2022 - 03.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Barista
CAFE JAVAS
04.2020 - 03.2022
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Junior Barista
Accacia Mall - Coffee Shop
01.2019 - 02.2020
- Actively participated in monthly team meetings, providing constructive feedback for overall store improvement initiatives.
- Streamlined order processing by accurately entering orders into the point-of-sale system while simultaneously engaging customers in conversation.
- Prioritized safety compliance by adhering to proper food handling procedures at all times.
- Collaborated with team members to streamline workflow for improved customer service experience.
- Recognized as consistently reliable, often filling in for absent coworkers at short notice.
- Maintained a clean and organized workspace, ensuring optimal efficiency during peak hours.
Education
Bachelor of Arts - Tourism Hospitality And Hotel Management
YMCA Institute
Kampala Uganda06-2019
High School Diploma -
MUNTA ROYAL COLLEGE
Bombo - Uganda01-2017
Skills
- Espresso machine operation
- Safe food handling practices
- POS systems
- Inventory management
- Coffee expertise
- Exceptional customer service
- Cleanliness
- Excellent math skills
- Ordering procedures
Certification
- Certified -Barista Qatar Aircraft Catering- 2022
Languages
English
Bilingual or Proficient (C2)
French
Beginner (A1)
Timeline
Barista
Qatar Aircraft Catering Company -CAFETERIA CAFE
08.2022 - 03.2025
Barista
CAFE JAVAS
04.2020 - 03.2022
Junior Barista
Accacia Mall - Coffee Shop
01.2019 - 02.2020
Bachelor of Arts - Tourism Hospitality And Hotel Management
YMCA Institute
High School Diploma -
MUNTA ROYAL COLLEGE
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