Rayza Velez
Dr Dan's Family Eyecare
Fort Lauderdale,FL
3
Languages
1
Certification
20
years of professional experience
Organized Front Desk Coordinator experienced in managing multiple priorities while delivering exceptional customer service. Developed strong relationships with clients through effective communication in English and Spanish across healthcare and retail environments. Contributed to team goals by efficiently handling appointment scheduling, insurance verification, data entry, and patient record management.
Work History
Front Desk Receptionist
3 Years 5 Months- Scheduled Daily appointments for new and existing patients, optimizing daily office workflow using Solution reach scheduling system
- Managed emails and sent newsletters, enhancing patient engagement and information dissemination
- Managed emails and sent out newsletters, improving patient engagement and information dissemination
- Verified vision and medical insurance, reducing claim errors and streamlining patient billing processes
- Organized office operations and maintained patient records with Eyefinity and Officemate, improving record accuracy
- Facilitated efficient communication by processing faxes and emails, supporting efficient office communication
- Submitted contact verifications to third parties, ensuring timely order fulfillment
- Followed up on subpoena record requests, maintaining compliance with legal requirements
- Billed insurances, contributing to accurate revenue collection
Optometrist Technician
3 Years 7 Months- Updated chart notes with medical information to maintain accurate patient records
- Conducted contact lens insertion and removal training, improving patient comfort and compliance
- Completed topography scans and assisted doctor in room as needed, streamlining patient flow
- Completed topography scans and assisted doctor in room, streamlining patient flow.
- Examined 16 patients daily, supporting optometrist in delivering quality eye care
CSR/Call Center/Customer Sales Representative
5 Years 9 Months- Provided daily customer service, resolved merchandise issues, and dispatched delivery calls to enhance customer experience
- Provided daily customer service, resolving merchandise issues and dispatching delivery calls, enhancing customer experience
- Scheduled and managed appointments, dispatched drivers, and verified customer availability to ensure seamless service
- Confirmed appointments and utilized systems such as Stories, Ring Central, Google Email, and Descartes for efficient operations
- Confirmed appointments and utilized systems such as Stories, Ring Central, Google Email, and Descartes for operational efficiency
- Balanced priorities across phone, email, and in-store interactions to ensure responsive service.
- Assisted customers with product selection by explaining features, warranties, and care instructions.
- Documented customer concerns and escalated complex issues for prompt resolution.
- Scheduled deliveries and coordinated service follow-ups to support timely customer satisfaction.
- Resolved customer inquiries regarding orders, deliveries, and product availability with professionalism and accuracy.
- Worked from home/Office High>high call volume
Front Desk Clerk
2 Years 3 Months- Delivered front desk customer service while tagging clothes and identifying laundry for dry clean orders into point-of-sale system.
- Greeted customers promptly and provided clear assistance with drop-off and pickup questions.
- Processed payments, receipts, and account adjustments with careful attention to transaction accuracy.
- Resolved customer concerns professionally, supporting satisfaction and repeat business.
- Trained new front-desk staff on order entry, payment handling, and customer service procedures.
CSR
2 Years 8 Months- Guided customers in machine operation, providing clear instructions and support to enhance user experience
- Executed drop-off service and maintained store cleanliness, closing facility to ensure operational readiness for next day
- Greeted customers and answered questions about wash, dry, and fold services.
- Processed payments accurately using point-of-sale system and cash handling procedures.
- Assisted customers with machine use, cycle selection, and laundry troubleshooting.
Education
High School Diploma
Skills
Work from home
Appointment Scheduling
Data Entry
Communication
Customer Interaction
Insurance verification
Sales
Heavy call volume
Certification
Notary Public, Non-CDL Class C, Driver's License
Languages
Bilingual
Spanish - Fluent
English
Military service
- N.a | volunteer | US
- Description
- Volunteer 4years army reserve
- 4 year JROTC high school
Personal Information
- Title: Customer service
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Timeline
Front Desk Receptionist
Dr. Dans Family Eyecare
05.2023 - CurrentRead More
Optometrist Technician
Dr Dan's Family Eyecare
03.2023 - CurrentRead More
CSR/Call Center/Customer Sales Representative
Badcock Home Furniture & More
12.2016 - 09.2022Read More
Front Desk Clerk
dry cleaning depot
04.2010 - 07.2012Read More
CSR
laundro mart
02.2007 - 10.2009Read More
Northeast High School
High School Diploma
Read More