Raza A. Jeffery
Lakewood Village,TX
Summary
Bringing extensive parking industry expertise and a data-driven approach to account management, successfully managed a $60 million portfolio across various markets. Proven ability to enhance client satisfaction by identifying revenue opportunities and aligning parking technology with financial goals.
Overview
16
16
years of professional experience
Work History
Director of Operations
LAZ Parking
North Texas & Oklahoma
2024.04 - 2026.07
- Managed mixed parking portfolio generating approximately $60 million in annual gross revenue across commercial, hospitality, healthcare, and airport clients in three markets.
- Built strong relationships with client representatives and property stakeholders to clarify service expectations and financial goals and identify ways to improve asset value.
- Reviewed performance data and financial statements to spot pricing and service opportunities and share recommendations aligned with client priorities and portfolio growth.
- Monitored progress by establishing plans, budgets and measuring results.
- Improved workflows and lowered operating costs while maintaining service quality and supporting continued client partnerships.
- Worked with operations, location management, and frontline teams to turn client needs into practical changes and consistent service across diverse properties.
- Supported cohesive leadership teams from frontline employees through location managers by promoting trust, integrity, respect, and accountability.
- Mitigated business risks by working closely with staff members and assessing performance.
- Used Salesforce to track client activity and follow-up and keep account history ready for internal coordination and relationship management.
Operations Manager
SP Plus Corporation
Chicago, IL
2010.04 - 2024.04
- Managed the Aon Center parking operation and other assigned locations, maintaining client relationships, property-level financials, customer service, and revenue performance.
- Increased Aon Center annual revenue through improved use of online parking aggregators and labor planning; revised rate structures to offset city parking tax increases.
- Identified more than 1,000 labor hours for reduction through operational analysis, which lowered client payroll-related expenses.
- Partnered with corporate IT and revenue growth teams to evaluate parking technology needs, resolve issues with revenue control systems, and train managers on new tools.
- Analyzed financial data, developing visual reports and pivot tables to clarify performance, highlight operating priorities, and identify opportunities for clients and internal leaders.
- Marketed parking services to corporate and local business customers and maintained relationships that supported account continuity and demand.
IT Support Analyst & Account Executive
Data Consultants Corporation
Naperville & Chicago, IL
2022.01 - 2023.03
- Delivered Level 1 technical support and managed Active Directory provisioning for newly onboarded locations, ensuring timely access to business systems for all users.
- Provided technical support for software and hardware issues across the organization.
- Troubleshot network connectivity problems to ensure operational continuity for users.
- Collaborated with IT teams to implement system upgrades and enhancements effectively.
- Documented support requests in Salesforce and ticketing systems, coordinated follow-up actions, and communicated resolution trends to clients and internal management.
Associate Director of Administration
IEC Husaini School
Glendale Heights, IL
2019.07 - 2022.07
- Coordinated transition of Sunday School to remote instruction, managing Google Workspace classroom setup, records, volunteer support, and user troubleshooting to ensure smooth implementation.
- Maintained accurate attendance and registration records while facilitating communications between families and faculty through efficient administrative processes.
- Led curriculum development initiatives for diverse student needs.
- Coordinated staff training sessions to enhance teaching effectiveness.
- Managed daily operations to ensure a supportive learning environment.
Community Ambassador
Physicians Immediate Care
Rosemont, IL
2016.12 - 2021.08
- Connected with community members through health awareness events to promote health awareness initiatives.
- Facilitated educational workshops on preventive care and wellness programs.
- Collaborated with healthcare providers to enhance patient outreach efforts.
- Coordinated local outreach and sponsorship initiatives, collected customer feedback, and generated ideas to enhance awareness and engagement.
Education
Bachelor of Science - Health Sciences, Public Health Studies
DePaul University
Chicago, IL2017-06
Skills
- Revenue optimization
- Portfolio management
- Financial analysis
- Operational efficiency
- Process improvement
- Real estate operations
- Transportation management
- Valet service management
- Team leadership
- Cross-department collaboration
- Stakeholder engagement
- Customer relations
- Engagement strategies
Timeline
Director of Operations
LAZ Parking
2024.04 - 2026.07
IT Support Analyst & Account Executive
Data Consultants Corporation
2022.01 - 2023.03
Associate Director of Administration
IEC Husaini School
2019.07 - 2022.07
Community Ambassador
Physicians Immediate Care
2016.12 - 2021.08
Operations Manager
SP Plus Corporation
2010.04 - 2024.04
Bachelor of Science - Health Sciences, Public Health Studies
DePaul University