Summary
Overview
Work History
Education
Skills
Additional Skills
Quote
Timeline
CustomerServiceRepresentative

Razan Hassouna

Charlotte,NC

Summary

Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Dave And Buster
Charlotte, NC
10.2021 - 01.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided information regarding charge accounts and loyalty programs.
  • Responded proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies and services.

Cashier Team Lead

Mix Grill And Wings
Charlotte, NC
11.2020 - 08.2021
  • Trained team members on cash register operation and cash handling.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Communicated with customers and team members to solve problems.
  • Operated POS cash register and equipment to collect payments.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.

Crew Member

Chex Grill And Wings
Charlotte, NC
05.2020 - 10.2020
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Prepared products following restaurant, health, and safety standards and procedures.

Cashier

Chipotle
Charlotte, NC
04.2019 - 03.2020
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Greeted over 500 patients per day.
  • Answered questions about store policies and addressed customer concerns.

Education

Bachelor of Science - Nursing

University of North Carolina At Charlotte
Charlotte, NC
05.2025

High School Diploma -

Vance High School
Charlotte, NC
01.2021

Skills

  • CPR Certification
  • Verbal and Written Communication
  • CNA Certification
  • Creative Problem Solving
  • Courteous with Strong Service Mindset
  • Calm Under Stress
  • Patient Privacy
  • Cooperative Attitude
  • Critical Thinking
  • First Aid
  • Care Coordination

Additional Skills

  • Fluent in English and Arabic
  • CPR certified through Carolinas College of Health Sciences
  • Emergency response, continuity of care, preventative care strategies, strong interpersonal skills.

Quote

Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt

Timeline

Customer Service Representative

Dave And Buster
10.2021 - 01.2022

Cashier Team Lead

Mix Grill And Wings
11.2020 - 08.2021

Crew Member

Chex Grill And Wings
05.2020 - 10.2020

Cashier

Chipotle
04.2019 - 03.2020

Bachelor of Science - Nursing

University of North Carolina At Charlotte

High School Diploma -

Vance High School

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Razan Hassouna