RAZJHAE LEWIS

• Placing and tracking of orders submitted.

• Assist customers in navigating to locate items our online site or catalog.

• Reported any cases of orders that were damaged , lost, incorrect or stolen.

• Handled all customer relations issues in a gracious manner and in accordance with company policies.

Cabelas VISA / Fraud Department

• Assist clients with account inquiries.

• Placed and removed account holds per procedure regulations.

• Assist clients with resolve fraudulent charges and verify security.

• Review and clarify the terms and conditions of cash advances to the customers.

• Review and monitor customer accounts for any suspicious activity and follow the proper protocol to resolve or report the issue.

Cabelas/H&R Block Technical Support

• Assist agents with technical issues within the online platform.

• Assist with technical errors that arise during the tax filing process.

• Auditing tax filing submissions , rejections or holds.

• Follow up in a timely manner to provide status updates.

• Monitor, review and report any suspicious of fraudulent flags that arise.