Summary
Overview
Work History
Education
Skills
Timeline
Generic

RAZONIA HATTEN

Saint Charles,MO

Summary

A dynamic and results-oriented professional with over a decade of experience in project management. Dedicated to driving organizational success through strategic planning, stakeholder engagement, and operational excellence. Seeking a Project/Program Manager position where I can leverage my expertise in optimizing partner programs, enhancing operational efficiency, and fostering collaborative relationships across teams to achieve business objectives. Dedicated and focused Project Management Specialist with over 15 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements. Dedicated and focused Project Management Specialist with over 15 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.

Overview

20
20
years of professional experience

Work History

LEAD NETWORK PROJECT MANAGER

Lumen Technologies
Saint Charles, Missouri
02.2022 - Current
  • Led the development of project management strategies for customer projects, overseeing the entire lifecycle from conception to implementation and optimization.
  • Acted as the primary liaison between internal stakeholders and the partner community, effectively communicating project objectives, revenue impact, and profitability metrics.
  • Developed and executed comprehensive plans to pilot, evaluate, and scale partner project initiatives, ensuring alignment with organizational goals.
  • Collaborated closely with vendors, engineering, operations, and finance departments to facilitate support and alignment across Lumen.
  • Partnered with construction/engineering to define, capture, and report on key project metrics, providing insights to drive continuous improvement.
  • Identified operational gaps within partner programs, coordinating with cross-functional teams to implement new tools, functionalities, and processes.
  • Conducted research to identify competitive opportunities and gaps, informing strategic decision-making within the partner program.
  • Gathered feedback from partner field organizations and the partner community to identify growth opportunities and enhance partner satisfaction.

LEAD WHOLESALE PROJECT MANAGER

Lumen Technologies
Saint Charles, Missouri
06.2013 - 02.2022
  • Orchestrated the planning, execution, monitoring, and budgeting of numerous intricate Ethernet Wholesale projects concurrently, catering to esteemed clients such as AT&T, QCC, and Verizon
  • Facilitated stakeholder engagements to discern project objectives, mitigate challenges, delineate scope, and establish precise timelines, fostering alignment and clarity throughout project lifecycles.
  • Fostered seamless collaboration among diverse cross-functional teams to guarantee the seamless implementation of projects, overseeing day to day operational intricacies.
  • Vigilantly monitored budgets, performance metrics, and service levels, ensuring the attainment of project objectives

VARIOUS POSITIONS

Lumen Technologies
Wentzville, Missouri
07.2004 - 06.2013
  • Critical Date Management
  • IXC Liaison
  • Access Services

Education

Some College (No Degree) - Data Processing

St. Louis Community College
Florissant, MO

Some College (No Degree) - Project Management

Lindenwood University
Saint Charles, MO

Skills

  • Project development
  • Vendor Sourcing
  • Cost Control
  • Risk Management
  • Project tracking
  • Document Management
  • Project Planning
  • Client Relations
  • Systems implementation
  • Contract Management
  • Budget Control
  • Processes and procedures
  • Project Scheduling

Timeline

LEAD NETWORK PROJECT MANAGER

Lumen Technologies
02.2022 - Current

LEAD WHOLESALE PROJECT MANAGER

Lumen Technologies
06.2013 - 02.2022

VARIOUS POSITIONS

Lumen Technologies
07.2004 - 06.2013

Some College (No Degree) - Data Processing

St. Louis Community College

Some College (No Degree) - Project Management

Lindenwood University
RAZONIA HATTEN