Reagan Armes
Blacksburg,VA
Summary
Self-motivated Lead Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication, and problem-solving abilities. Driven to boost productivity with top-notch analytical and management abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Leader
Food Lion Grocery
Timberlake, VA
07.2023 - Current
- Provided guidance to team members on resolving customer complaints quickly and efficiently.
- Resolved escalated issues from customers in a timely manner, providing appropriate solutions.
- Maintained positive relationships with customers by responding promptly to inquiries and requests for assistance.
- Handled cash and credit card payments and returned receipts, change, and payment cards to customers.
Cashier/Kitchen Cook
El Cabritos
Timberlake, VA
04.2019 - 07.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, and processed payments by cash, check, credit card, gift card, or automatic debit.
- Issued receipts, refunds, credits, or change due to customers.
- Cleaned and sanitized work areas, utensils and equipment.
- Stocked kitchen with supplies such as food ingredients and cooking utensils.
- Followed health and safety standards when handling food items.
- Cooked meats, fish, vegetables and other foods according to recipes or customer's orders.
Busser
Country Kitchen Restaurant
Lynchburg, VA
10.2017 - 12.2018
- Provided quick and efficient clearing of tables between courses.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Replenished napkins, condiments, silverware and glassware as needed.
- Ensured that each table was properly set before seating guests.
- Conducted regular checks on customer satisfaction levels during meal service.
- Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
- Swept floors, washed walls and windowsills, emptied trash receptacles and cleaned restrooms when needed.
Education
Career And Technical Education - Agriculture - Agriculture
Virginia Tech
Blacksburg, VASkills
- Customer Relations
- Client Engagement
- Sales Support
- Quality Assurance
- Customer service excellence
- Product Recommendations
- Product restocking
- Cash Register Operation
- Staff Training
- Cleaning and sanitizing
- Safe Food Handling
Certification
- Food Allergy Research and Education - Keeping Students Safe and Included: 09/09/2024
- Universal Precautions and Bloodborne Pathogens: 09/09/2024
Timeline
Customer Service Leader
Food Lion Grocery
07.2023 - Current
Cashier/Kitchen Cook
El Cabritos
04.2019 - 07.2024
Busser
Country Kitchen Restaurant
10.2017 - 12.2018
- Food Allergy Research and Education - Keeping Students Safe and Included: 09/09/2024
- Universal Precautions and Bloodborne Pathogens: 09/09/2024
Career And Technical Education - Agriculture - Agriculture
Virginia Tech
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