Reagan Dunne
Narragansett,ME
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Organized waitress with experience food and beverage restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision. Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Server
Bonnet Shores Beach Club
06.2022 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Waitress
Tavern On Maine
02.2021 - 07.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
Counter Girl/Waitress
Leos Pizza
04.2020 - 01.2022
- Managed multiple tasks in high-volume environment.
- Cleaned and maintained dining area and condiment stations.
- Maintained clean and organized appearance for restaurant areas to attract and retain customers.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Delivered food to guest tables with timeliness and efficiency.
- Demonstrated knowledge and applied proper food handling standards.
- Relayed information about menu selections and featured products.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
Education
Bachelor of Science - Nursing
Saint Josephs College of Maine
Standish, ME05.2026
High School Diploma -
Narragansett High School
Narragansett, RI06.2024
Skills
- Customer Service and Rapport
- Warm and Friendly
- Transactions and Cash Handling
- Specials Promotion and Upselling
- Conflict and Complaint Resolution
- Team Player
- Food and Beverage Service
- Dining Room Cleaning and Upkeep
- Guest Satisfaction
- Guest Accommodations
- Glassware Polishing
- Greeting and Escorting Guests
- Taking Reservations
- Accuracy and Efficiency
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Safe Food Handling
Timeline
Server
Bonnet Shores Beach Club
06.2022 - 08.2023
Waitress
Tavern On Maine
02.2021 - 07.2022
Counter Girl/Waitress
Leos Pizza
04.2020 - 01.2022
Bachelor of Science - Nursing
Saint Josephs College of Maine
High School Diploma -
Narragansett High School
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