Reagan Edmonds
Reeders Auto Service
Portage,IN
7
years of professional experience
Work History
Service Writer
2 Years- Created detailed service estimates based on customer needs and vehicle assessments.
- Coordinated communication between customers and technicians for efficient workflow.
- Managed customer inquiries and service requests to ensure timely resolution.
- Maintained accurate records of services performed, parts used, and billing information.
- Developed strong relationships with repeat customers, fostering loyalty and satisfaction.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
Automotive Technician
1 Year 5 Months- Repaired vehicles according to manufacture specifications by replacing worn parts such as brakes, wheel bearings, spark plugs, and suspension components.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, spark plugs, and suspension components.
- Performed driveability test on vehicles after repairs were completed.
- Attended technical training courses when available to increase knowledge base.
- Attended technical training courses when available to increase my knowledge base.
- Displayed excellent customer service skills when interacting with customers.
Crew Leader
3 Years 6 Months- Directed a team of 10-15 crew members in daily operations and assigned tasks.
- Monitored and evaluated performance of crew members, providing feedback and coaching as needed.
- Trained new hires on job duties, safety protocol, and company policies.
- Ensured compliance with all health and safety regulations.
- Maintained accurate records of employee attendance, hours worked, and vacation time.
- Performed general maintenance on tools and equipment used by the crew.
- Organized inventory of supplies necessary for job completion.
- Conducted regular reviews of work orders to confirm completeness of product requirements.
- Mentored newly hired crew members to prepare each for job roles.
- Managed multiple employees in various job tasks throughout phases of project completion.
Education
Highschool diploma
Skills
Sales transactions
Schedule coordination
Customer service
Strong organization
Warranty processing
Estimating costs
Cost estimates
Effective writing
Teamwork and collaboration
Customer relations
Timeline
Service Writer
Reeders Auto Service
08.2024 - CurrentRead More
Automotive Technician
Reeders Auto Service
09.2022 - 02.2024Read More
Crew Leader
Dairy Queen Grill & Chill
03.2019 - 09.2022Read More
Portage High School
Highschool diploma
Read More