Reagan Martin
First Convenience bank
Plano,TX
27
years of professional experience
Professional leader with strong expertise in managing branch operations and driving team performance. Skilled in operational oversight, customer service, and conflict resolution. Valued for fostering collaboration, adapting to evolving requirements, and achieving targeted results. Known for reliability, strategic thinking, and effective communication.
Work History
Branch Supervisor-First Convenience bank
2 Months- Processed customer transactions at the teller station efficiently.
Bookeeper- ACRECO
2 Years 3 Months- Entered data into systems accurately
- Utilized Quick Books
- Invoice customers
- Submit payments to subcontractors
- Oversaw daily office tasks
- Bank deposits and withdrawals
- Managed accounts payable and receivable functions, ensuring accuracy and timely processing.
- Reconciled bank statements and financial discrepancies to maintain accurate records.
Regional Branch Manager-Greater Texas Credit Union
24 Years 2 Months- Oversaw all the daily processes of the credit union to include but not limited to:
- Ordering cash to ensure branch supply was met
- Deposits to our bank
- Balancing the vault and teller drawers
- Reconciling member accounts
- Ordering supplies for the branch
- Training employees
- Auditing vault and teller drawers
- Hiring and firing of employees to maintain adequate staffing
- Annual reviews for employees
- Ensure team morale of branch employees
- Empowering employees to learn more and do more
- Cross training of employees
- Resolving member disputes
- Scheduling employees to maintain adequate staffing
- Build member relationships
- Demonstrated proficiency in systems: FSP, CRT, Excel, Word, and Outlook. I was a notary for the CU.
Education
Bachelor’s Degree - Psychology And Sociology
- I received my degree as a double major in Psychology and Sociology.
- I was on the Dean’s List every semester.
- I was a member of Golden Key honor society as well as PsiChi and Alpha Kappa Delta which are honor societies for Psychology and Sociology.
- I graduated Summa Cum Laude.
Skills
Credit union regulations
Currency transaction management
Team management
Detail orientation
Collaboration with stakeholders
Customer service
Verbal and nonverbal communication
Cash management
Interests
I was very involved in the community while I worked for the credit union. We had a presence within the community in Arlington due to my marketing efforts and we were recognized as one of the top credit unions in Arlington 2022. We tied for first place.
Timeline
Branch Supervisor-First Convenience bank
First Convenience bank
05.2025 - 07.2025Read More
Bookeeper- ACRECO
ACRECO
09.2022 - 12.2024Read More
Regional Branch Manager-Greater Texas Credit Union
Greater Texas Credit Union
06.1998 - 08.2022Read More
Texas State University
Bachelor’s Degree from Psychology And Sociology
Read More