Hobbies include music, playing the guitar, reading books, painting, and makeup
An important part of my life is also being involved in our church, and spending quality time with my family
Reagan Metcalf
Pauline,SC
Summary
Dynamic Waitress Trainer at Wades Restaurant, renowned for elevating service standards through expert team motivation and upselling strategies. Excelled in enhancing customer satisfaction and staff performance, notably through the development of critical thinking and sanitation standards. Recognized for outstanding training achievements, significantly contributing to the restaurant's success.
Personable and energetic individual with strong ability to connect with and motivate team members. Well-versed in customer service principles and training techniques, with focus on effective communication and operational efficiency. Committed to enhancing team performance and ensuring exceptional guest experiences.
Overview
2
2
years of professional experience
Work History
Waitress Trainer
Wades Restaurant
04.2023 - Current
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
- Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
- Recognized for exemplary training skills by management, resulting in increased responsibilities and involvement in onboarding new employees.
Education
No Degree - Pharmacy Technician
Spartanburg Community College
Spartanburg, SCHigh School Diploma -
Dorman High School
Roebuck, SC05-2022
Skills
- Team motivation
- Body language awareness
- Patience and tact
- Order accuracy
- Energy and enthusiasm
- Constructive feedback
- Memory retention
- Salesmanship
- Sanitation standards
- Upselling strategies
- Attention to detail
- Critical thinking
Accomplishments
Excelled in art and sculpting at Dorman High School to the extent that my work was displayed at multiple community art centers.
Interests
Timeline
Waitress Trainer
Wades Restaurant
04.2023 - Current
No Degree - Pharmacy Technician
Spartanburg Community College
High School Diploma -
Dorman High School
Similar Profiles
Monica HowardMonica Howard
Appointment Scheduler at Wades Chapel Church of God Om ChristAppointment Scheduler at Wades Chapel Church of God Om Christ
Meredith WaltonMeredith Walton
Maintenance Technician at Wades Home RenovationsMaintenance Technician at Wades Home Renovations
Emily JenningsEmily Jennings
Secretary at Wades ApplianceSecretary at Wades Appliance
Joshua RoperJoshua Roper
Percussion Intern at Carolina Youth SymphonyPercussion Intern at Carolina Youth Symphony
David S. Pruitt IIDavid S. Pruitt II
Licensed Insurance Agent – Chat & Digital Support at USAA (via Foundever)Licensed Insurance Agent – Chat & Digital Support at USAA (via Foundever)