Summary
Overview
Work History
Education
Skills
References
Timeline
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Reagan Morton

8033 Roest Ln, Charlotte,NC

Summary

Detail-oriented professional with strong analytical skills and a proven track record in delivering exceptional customer service. Expertise in organizing efficient filing systems and optimizing office processes. Recognized for managing multiple tasks with precision while upholding high standards in all responsibilities.

Overview

3
3
years of professional experience

Work History

Receptionist

Clean Your Dirty Face
Charlotte, NC
04.2025 - Current
  • Answered incoming calls, scheduled appointments for clients, customers, and other visitors, took messages, and transferred calls to appropriate departments or personnel.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Processed payments and updated accounts to reflect balance changes.
  • Updated daily logbook with information about visitors entering the premises.
  • Developed and maintained a filing system for essential documents and confidential client information in accordance with company policy, improving office organization.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.

Server

Quail Hollow Club
Charlotte, NC
02.2025 - 08.2025
  • Working with co-workers to create an enhanced personal experience for members.
  • Working together with managers to accommodate members' needs with scheduling and requests.
  • Upsold menu items to enhance guest experience and satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Assisted in training new workers on operational procedures and safety practices.

Shift Leader

Pga Championship
Charlotte, NC
05.2025 - 05.2025
  • Assisted in the setup and service of the exclusive Champions Dinner, providing discreet and professional support to PGA champions, and elite guests.
  • Supervised daily operations and logistics in exclusive member area during PGA Championship.
  • Delivered high-level guest service by anticipating needs and resolving issues promptly.
  • Trained team of 10 to 20 volunteers on customer service best practices and venue policies.
  • Acted as liaison among event organizers, staff, and volunteers to enhance communication.
  • Coordinated hospitality services, including food management, seating logistics, and guest comfort.
  • Recognized for maintaining luxury service standards and discretion throughout championship.

Server

The Wandering Moose Tavern
Raleigh, North Carolina
05.2024 - 08.2025
  • Took orders accurately and communicated them to the kitchen staff.
  • Assisted in setting up and clearing banquet tables for events.
  • Managed cash and processed payments efficiently at the end of meals.
  • Handled guest inquiries and resolved issues promptly to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Retail Sales Associate

Boot Barn
Raleigh, North Carolina
05.2022 - 03.2023
  • Provided item recommendations to assist customers in selection process.
  • Organized and replenished inventory to maintain optimal stock levels.
  • Maximized product visibility through effective merchandising displays.
  • Operated cash register, including closing procedures and balancing transactions.
  • Executed customer service tasks, including cleaning hats and boots, to improve purchase satisfaction.
  • Trained new hires on store protocols and customer service best practices.

Education

BBA - Accounting And Finance

University of North Carolina At Charlotte
Charlotte, NC
04-2027

Skills

  • Microsoft Excel
  • Filing system organization
  • Analytical thinking
  • Attention to detail
  • Time management
  • Front desk operations
  • Customer service
  • Team collaboration
  • Documentation and reporting
  • Communication skills

References

References available upon request.

Timeline

Shift Leader

Pga Championship
05.2025 - 05.2025

Receptionist

Clean Your Dirty Face
04.2025 - Current

Server

Quail Hollow Club
02.2025 - 08.2025

Server

The Wandering Moose Tavern
05.2024 - 08.2025

Retail Sales Associate

Boot Barn
05.2022 - 03.2023

BBA - Accounting And Finance

University of North Carolina At Charlotte

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