Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Reagan Ndizeye

Louisville,KY

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Owner and Manager

Kadesh Reagan Care LLC
02.2023 - 10.2023
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Managed day-to-day business operations.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.

DSP Supervisor

Bibgham Garden
08.2022 - 12.2022
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Direct Support Professional

Bibgham Garden
02.2022 - 08.2022
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.

Interpreter

Liason Linguistics
03.2019 - 01.2022
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretation
  • Enhanced communication between clients and non-English speakers by providing accurate interpretation in real-time conversations.
  • Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
  • Ensured compliance with industry standards and best practices by maintaining up-to-date knowledge of relevant terminology and concepts.
  • Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.

Education

Associate of Arts -

WIBI
Canada
09.2016

High School Diploma -

Amani High School
Africa
07.2014

Skills

  • Staff Management
  • Business Management
  • Budget Administration
  • Time Management
  • Problem Solving
  • Cultural Awareness
  • Service Determination

Certification

. 40 hours medical interpreter online training

. English Proficiency Certificate


Languages

English
Full Professional
French
Native or Bilingual
Kinyarwanda
Native or Bilingual
Kirundi
Elementary
Swahili
Native or Bilingual

Timeline

Owner and Manager

Kadesh Reagan Care LLC
02.2023 - 10.2023

DSP Supervisor

Bibgham Garden
08.2022 - 12.2022

Direct Support Professional

Bibgham Garden
02.2022 - 08.2022

Interpreter

Liason Linguistics
03.2019 - 01.2022

Associate of Arts -

WIBI

High School Diploma -

Amani High School

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Reagan Ndizeye