Reagan Pierce
Parrish,FL
Summary
Over the course of my career I have gained experience in multiple facets of ministry and the hospitality industry. This experience over the course of 6+ years has come through different opportunities and volunteer positions.
At Chick-fil-A I learned the value of customer service and gained training skills. With Snowbird Wilderness Outfitters I learned both administrative and interpersonal skills. At Shoreline Island Resort I refined my customer service skills and gained better administrative/ people skills. With Coffe Amor I learned both multitasking and even better customer service skills. At 360 Church I am putting all of my hospitality experience and academia into practice while also gaining well-rounded leadership experience and skills.
Overview
7
7
years of professional experience
Work History
Guest Service Coordinator
360 Church
Sarasota, FL
09.2023 - Current
- Implemented an effective hospitality department with training for both volunteers and volunteer leads.
- Worked successfully with a diverse group of volunteers to accomplish goals and address issues related to our hospitality and services.
- Delegate large groups of volunteers and problem solve regularly.
Barista
Coffe Amor
Largo, FL
01.2023 - 08.2024
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep machines operational.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Receptionist
Shoreline Island Resort
Madeira Beach , FL
08.2022 - 08.2023
- Scheduled appointments for clients, customers, and other visitors.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Investigated and analyzed client complaints to identify and resolve issues.
Camp Counselor/ Office Intern
Snowbird Wilderness Outfitters
05.2021 - 08.2022
- Organized and supervised camp activities such as canoeing, white water rafting, hikes, small groups, group games, etc.
- Cultivated effective relationships with campers, parents, and other camp counselors by utilizing active listening and dynamic interpersonal skills.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
Team Trainer/ Delivery Driver
Chick-Fil-A Largo
11.2017 - 04.2021
- Exemplified quality interactions with guests.
- Encouraged new employees through a series of training methods.
- Created and offered additional scenarios to enhance training.
Education
Bachelor of Science - Business And Professional Leadership
Southeastern University
Lakeland, FL05-2025
Associate of Science - Hospitality and Tourism Management
St. Petersburg College
St. Petersburg, FL05-2023
Skills
- Decision-Making
- Relationship Building
- Time Management
- Team Building
- Multitasking
- Planning
- Collaboration
- Quality Assurance
- Leadership
- Critical Thinking
References
Available upon request
Timeline
Guest Service Coordinator
360 Church
09.2023 - Current
Barista
Coffe Amor
01.2023 - 08.2024
Receptionist
Shoreline Island Resort
08.2022 - 08.2023
Camp Counselor/ Office Intern
Snowbird Wilderness Outfitters
05.2021 - 08.2022
Team Trainer/ Delivery Driver
Chick-Fil-A Largo
11.2017 - 04.2021
Bachelor of Science - Business And Professional Leadership
Southeastern University
Associate of Science - Hospitality and Tourism Management
St. Petersburg College
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