Summary
Overview
Work History
Education
Skills
Honors And Certifications
Timeline
CustomerServiceRepresentative

Reagan Slaughter

Homewood,AL

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

T-Mobile
04.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Key Holder Supervisor

Levi's Store
05.2022 - 03.2023
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
  • Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.

Lead Sales Associate

Vans
05.2018 - 05.2022
  • Assists customers in selecting items, and providing recommendations which generate additional revenue
  • Stocks, replenish, and organize inventory accurately and efficiently
  • Achieves above-average sales goals consecutively
  • Maintains accurate and attractive merchandise displays ensuring strategic placement of products to maximize purchases
  • Provides outstanding customer service receiving 96% in customer service feedback surveys
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Trained, coached, and mentored new sales associates for maximum performance.

Team Member

Chick-fil-a
08.2016 - 05.2018
  • Up-sold additional menu items, beverages, and desserts to increase restaurant profits
  • Took the necessary steps to meet customer needs and effectively resolve food or service issues
  • Recorded customer orders and repeated them back in a clear, understandable manner
  • Promptly reported complaints to a member of the management team
  • Correctly received orders, processed payments, and responded appropriately to the guest’s concerns

Education

High School Diploma -

Vestavia Hills High School
Vestavia, AL
05.2018

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Computer proficiency
  • Microsoft Excel
  • Payment processing
  • Appointment scheduling
  • Order processing
  • Scheduling
  • Building rapport
  • De-escalation techniques

Honors And Certifications

  • Secretary of Paul Mitchell 'Be Nice Or Else' Club, 01/01/21- 01/01/22
  • Paul Mitchell Texture Honers, 01/01/21- 01/01/22
  • Paul Mitchell Cutting Honers, 01/01/21- 01/01/22
  • Vice President of Vestavia Hills 'Gay Straight Alliance' (GSA) Club, 01/01/17- 01/01/18
  • Vestavia Hills Women's Honor Choir; Honors Choir at Carnegie Hall Competition, 2017
  • Theatrical Honors Society: 01/01/16- 01/01/18
  • Junior Thespians Group Performance 1st Place Winner, 2018
  • President of Oak Mountain High School Drama Club, 01/01/14- 01/01/16

Timeline

Customer Service Representative

T-Mobile
04.2023 - Current

Key Holder Supervisor

Levi's Store
05.2022 - 03.2023

Lead Sales Associate

Vans
05.2018 - 05.2022

Team Member

Chick-fil-a
08.2016 - 05.2018

High School Diploma -

Vestavia Hills High School

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Reagan Slaughter