Reagan Smith
Peoria,IL
Summary
Dedicated and dynamic professional with a proven track record of significantly increasing sales at Crusens and Olympia Sports Bar and Grill through exceptional customer service and upselling techniques. Expert in cash handling and guest engagement, consistently exceeding employer expectations. Trained new hires, ensuring high standards of service and operational efficiency.
Overview
4
4
years of professional experience
Work History
Server
Crusens
Peoria, IL
05.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server
Olympia Sports Bar and Grill
Peoria, IL
01.2024 - Current
- Increased sales significantly by upselling higher-end products to customers.
- Served food and beverages promptly with focused attention to customer needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Personal Shopper
HyVee Foods
Peoria, IL
05.2021 - 06.2022
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Tracked substitutions and informed customers of changes.
Education
Associates - Arts
Illinois Central College
East Peoria, IL01.2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Crusens
05.2024 - Current
Server
Olympia Sports Bar and Grill
01.2024 - Current
Personal Shopper
HyVee Foods
05.2021 - 06.2022
Associates - Arts
Illinois Central College