Summary
Overview
Work History
Education
Skills
Awards
Volunteer Experience
Accomplishments
Timeline
Generic

Reagan Smith

Shubuta,MS

Summary

Patient Access Representative with extensive experience at Ochsner Rush Health Systems, specializing in patient registration and communication. Achievements include improved operational efficiency and high levels of customer satisfaction. Proficient in Microsoft Office Suite and effective in collaborative environments, excelling in dynamic environments to facilitate seamless patient experiences.

Overview

7
7
years of professional experience

Work History

Patient Access Representative

Ochsner Rush Health Systems
Quitman, Mississippi
11.2022 - Current
  • Accurately collected patient demographic and insurance information for streamlined processing.
  • Prepared admission and registration forms to facilitate efficient patient onboarding.
  • Managed patient communications through professional answering and making calls.
  • Directed patients to appropriate clinical areas, ensuring timely access to care.
  • Maintained digital records with a focus on accuracy and compliance.

Work Study – Athletic Study Hall

Alcorn State University
Lorman, MS
09.2020 - 05.2021
  • Delivered exceptional customer service while managing student check-ins efficiently.
  • Maintained accurate attendance records to ensure compliance and reporting accuracy.
  • Collaborated with university staff to enhance service delivery and operational effectiveness.
  • Prioritized and organized tasks to meet service goals consistently.

Server

Applebee’s International, Inc.
Meridian, MS
07.2018 - 12.2019
  • Delivered prompt, friendly service while managing orders and payments.
  • Trained new servers on menu items and service protocols to enhance efficiency.
  • Resolved customer complaints professionally, ensuring positive experiences.
  • Maintained cleanliness of dining areas and adhered to safety standards.

Orientation Leader

Meridian Community College
Meridian, MS
06.2019 - 07.2019
  • Mentored incoming students to facilitate smooth transitions into academic environment.
  • Collaborated with staff to enhance orientation materials and activities for new students.
  • Facilitated campus tours for new students and families, ensuring informative experiences.
  • Assisted with course registration, streamlining processes for efficiency.
  • Enforced policies while maintaining a welcoming environment for all attendees.

Education

B.S. - Biology

Alcorn State University
Lorman, MS
05.2022

A.A. -

Meridian Community College
Meridian, MS
05.2019

Skills

  • Microsoft Office Suite
  • Patient registration
  • Customer service
  • Effective communication
  • Team leadership
  • Problem solving

Awards

Onboarding Ambassador, Ochsner Rush Health Systems (2024), Server’s Promise Pin, Applebee’s (2019)

Volunteer Experience

Center Ridge Baptist Church, Usher, Greeted guests and maintained a welcoming atmosphere

Center Ridge Baptist Church, Vice President, Praise Dance Ministry, Led rehearsals, created choreography, coordinated with staff

Accomplishments

• Onboarding Ambassador, Ochsner Rush Health Systems (2024)

• Server’s Promise Pin, Applebee’s (2019)

Timeline

Patient Access Representative

Ochsner Rush Health Systems
11.2022 - Current

Work Study – Athletic Study Hall

Alcorn State University
09.2020 - 05.2021

Orientation Leader

Meridian Community College
06.2019 - 07.2019

Server

Applebee’s International, Inc.
07.2018 - 12.2019

B.S. - Biology

Alcorn State University

A.A. -

Meridian Community College

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