Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Reagan Wolf

North Salt Lake

Summary

Patient relations professional with demonstrated history of successfully managing patient interactions and resolving concerns. Known for fostering collaborative team environment and prioritizing patient satisfaction. Reliable and adaptable, effectively addressing changing needs and ensuring smooth operations. Proficient in conflict resolution and communication, valued for empathy and problem-solving abilities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Patient Relations Specialist

Lifestyle Men’s Clinic
02.2025 - Current
  • Expedited our wait time by calling, scheduling, and following up with patients before and after procedures.
  • Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
  • Maintained confidentiality of sensitive patient information in compliance with HIPAA regulations.
  • Provided exceptional customer service through active listening and empathetic support during challenging situations.

Phlebotomist

ReMedical Clinic
09.2024 - 02.2025
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.

Medical Technician

ReMedical Clinic
10.2023 - 02.2025
  • Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
  • Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
  • Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
  • Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.

Patient Relations Specialist

ReMedical Clinic
10.2022 - 10.2023
  • Streamlined patient registration process for increased efficiency and reduced wait times.
  • Managed difficult conversations with upset or dissatisfied patients, demonstrating professionalism while working towards an amicable resolution.
  • Collaborated with healthcare providers to ensure optimal patient care and communication.
  • Coordinated appointments for seamless transitions between services.

Hostess/Busser

Gourmandise
06.2022 - 10.2022

Paraeducator

Granite School District
09.2021 - 05.2022

Catering Driver

Cafe Zupas
02.2021 - 08.2021

Part-time Nanny

Private Residence
09.2019 - 02.2020

Line server

Cafe Zupas
01.2019 - 09.2019

Education

High School -

Skyline High School
Salt Lake City, UT
05.2020

Skills

  • Fast learner
  • Customer Service
  • Self Motivated
  • Works well under stress
  • Coachable
  • Passionate about work ethic
  • Patient confidentiality
  • Data entry proficiency
  • Appointment scheduling
  • Problem-solving

Certification

  • Licensed Phlebotomist - September 2024

Interests

  • I enjoy hobbies that combine physical activity with outdoor exploration
  • I enjoy cooking for friends and family gatherings
  • I enjoy participating in running/jogging for overall physical and mental well-being

Timeline

Patient Relations Specialist

Lifestyle Men’s Clinic
02.2025 - Current

Phlebotomist

ReMedical Clinic
09.2024 - 02.2025

Medical Technician

ReMedical Clinic
10.2023 - 02.2025

Patient Relations Specialist

ReMedical Clinic
10.2022 - 10.2023

Hostess/Busser

Gourmandise
06.2022 - 10.2022

Paraeducator

Granite School District
09.2021 - 05.2022

Catering Driver

Cafe Zupas
02.2021 - 08.2021

Part-time Nanny

Private Residence
09.2019 - 02.2020

Line server

Cafe Zupas
01.2019 - 09.2019

High School -

Skyline High School

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