Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Reaghan Dowden

Indianapolis,IN

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

Upland Brewing Company
02.2025 - Current
  • Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
  • Trained new staff on menu items, restaurant procedures, and customer engagement techniques.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Managed table settings and dining arrangements for various banquet styles.
  • Managed cocktail orders efficiently, maintaining accuracy during high-volume service periods.

Server

Bob Evans Restaurant
04.2024 - 03.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Restaurant Hostess

Harry And Izzy's
05.2022 - 07.2023
  • Seated guests, accounting for special requests and available seating
  • Pre-planned seating arrangements for large groups and reservations
  • Greeted guests upon arrival, presented menus and announced name of server
  • Inspected dining room and serving areas for cleanliness

Cashier Team Lead

Marshalls
02.2021 - 06.2022
  • Trained cashiers on store policies and performance standards to maintain optimal customer service levels
  • Opened up and operated cash register to relieve long lines at peak shopping times
  • Monitored customer flow and adapted cashier assignments to minimize wait times
  • Reconciled excess cash on hand to maintain security standards and prevent losses

Education

Bachelor of Science - NEUROSCIENCE

Indiana University Indianapolis
Indianapolis, IN
05.2026

HIGH SCHOOL DIPLOMA -

New Palestine High School
New Palestine, IN
05.2022

Skills

  • Exceptional customer service
  • Strong work ethic
  • Organization
  • POS system operation
  • Order accuracy
  • Menu memorization
  • High volume dining
  • Menu recommendations
  • Customer satisfaction
  • Patience and empathy

Certification

  • Alcohol Server Certification - Training for Intervention Procedures (TIPS).

Timeline

Server

Upland Brewing Company
02.2025 - Current

Server

Bob Evans Restaurant
04.2024 - 03.2025

Restaurant Hostess

Harry And Izzy's
05.2022 - 07.2023

Cashier Team Lead

Marshalls
02.2021 - 06.2022

HIGH SCHOOL DIPLOMA -

New Palestine High School

Bachelor of Science - NEUROSCIENCE

Indiana University Indianapolis

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