Reaghyn Wise
Guest Services Agent
Murfreesboro,TN
Summary
Professional manager with experience in leading teams and driving operational success. Skilled in strategic planning, process optimization, operational management, leadership, team coordination, and customer relationship management. Known for adapting to changing needs to achieve objectives. Strong leadership capabilities, effective communication, and problem-solving skills. Utilizes effective problem-solving techniques to improve efficiency.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Front Desk Guest Service Representative
Embassy Suites Nashville Downtown
08.2025 - Current
- Managed guest check-in and check-out processes efficiently, ensuring prompt service delivery.
- Resolved guest inquiries and complaints with professionalism, enhancing overall customer satisfaction.
- Maintained accurate records of reservations and billing information using property management systems.
- Collaborated with housekeeping and maintenance teams to fulfill guest requests promptly.
- Trained new staff on front desk procedures, improving onboarding efficiency and service consistency.
- Handled confidential information discreetly, safeguarding guest privacy during transactions and interactions.
- Maintained accurate records of guest reservations, payments, and special requests, ensuring seamless experiences.
- Worked closely with other departments to maintain cohesive operations throughout the hotel facility.
- Balanced daily cash drawer accurately, ensuring proper financial documentation for each shift.
Front Desk Receptionist
Five Iron Golf
01.2026 - Current
- Managed multi-line phone system to efficiently direct calls and inquiries.
- Ensured accurate handling of customer queries with professional communication skills.
- Developed and maintained filing systems for client records and documentation.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Scheduled appointments and maintained calendars for executives, optimizing time management and workflow efficiency.
- Assisted guests with bay setup, logging into tracking software, setting up game modes and utilizing correct equipment.
Apprentice General Manager
Chipotle Mexican Grill
06.2024 - Current
- Supervised daily operations to ensure optimal service and food quality standards.
- Trained and mentored team members on best practices in customer engagement and food preparation.
- Implemented inventory management systems to reduce waste and improve supply chain efficiency.
- Enhanced team performance through regular coaching sessions, fostering an environment of continuous improvement.
- Handled customer complaints with professionalism and diplomacy, resolving issues promptly to maintain brand reputation.
- Managed daily tasks to ensure smooth operations, maintaining a high level of customer satisfaction.
- Mentored junior team members to provide support in career development opportunities within the organization.
- Managed inventory effectively by conducting regular audits and adjusting orders accordingly, minimizing stockouts or excess product buildup.
- Ensured compliance with company policies and local regulations by conducting thorough staff trainings on safety protocols and legal guidelines.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Led health and safety compliance efforts, ensuring a safe environment for staff and patrons.
- Reconciled cash and credit card transactions to maintain accurate records.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Crew Member/Service Manager
Chipotle Mexican Grill
01.2020 - 06.2024
- Training all staff on restaurant policies and procedures as well as communication skills to promote positive experiences for guests.
- Validating all daily cash reports, cash handling policies, and inventory reports by maintaining all crew members are familiar with all policies.
- Interfacing with 400-600 customers on average per shift helping them make selections and upselling them by 10 percent.
- Conducted quality control checks to maintain food safety standards and freshness.
- Managed front-line operations to ensure efficient service during peak hours.
- Mentored junior crew members, promoting skill development and adherence to company policies.
Crew Member/Shift Manager
Moe’s Southwest Grill
10.2017 - 02.2020
- Mastered Point of Service systems to handle payments ranging from $2000 to $5000 per shift.
- Exceeded performance goals of management which resulted in being promoted at 18 to become the store’s youngest Shift Leader.
- Managed a team of 5 to 10 employees each shift and monitored food preparation for 1000 daily customers while following and enforcing procedures to ensure safe food preparation, assembly and presentation.
Education
Bachelor of Science - Tourism and Hospitality Management, Minor in Business Administration
Middle Tennessee State University
Murfreesboro, Tennessee 08.2021 - 08.2023
Associates of Science - Business Administration
Volunteer State Community College
Gallatin, Tennessee 08.2019 - 05.2021
Skills
- Inventory Management
- Critical Problem Solving
- Exceptional Multitasking
- Customer and Personal Service
- Excellent Training Capabilities
- Adaptability and flexibility
- Operations management
- Employee engagement
- Time management
- Effective communication
- Customer relations
- Computer proficiency
Timeline
Front Desk Receptionist
Five Iron Golf
01.2026 - Current
Front Desk Guest Service Representative
Embassy Suites Nashville Downtown
08.2025 - Current
Apprentice General Manager
Chipotle Mexican Grill
06.2024 - Current
Bachelor of Science - Tourism and Hospitality Management, Minor in Business Administration
Middle Tennessee State University
08.2021 - 08.2023
Crew Member/Service Manager
Chipotle Mexican Grill
01.2020 - 06.2024
Associates of Science - Business Administration
Volunteer State Community College
08.2019 - 05.2021
Crew Member/Shift Manager
Moe’s Southwest Grill
10.2017 - 02.2020