Summary
Overview
Work History
Education
Skills
Timeline
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Realist Dixon

Gardena,CA

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Tree Lot
Inglewood, California
12.2023 - 12.2024
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

R.K Lloyd Highschool
Lawndale, CA
12-2024

Skills

  • Complaint resolution
  • Scheduling
  • Account updating
  • Call triaging
  • Adaptability and flexibility
  • Team collaboration
  • Time management
  • Active listening
  • Multitasking and organization
  • Store maintenance
  • In-store support
  • Live chat support
  • Retail marketing

Timeline

Customer Service Representative

Tree Lot
12.2023 - 12.2024

High School Diploma -

R.K Lloyd Highschool
Realist Dixon