REAM ELKACHIN
Portage,USA
Summary
Human Resources Management graduate with experience in employee management, recruiting, training, and business operations. Skilled in interviewing, onboarding, scheduling, employee relations, and resolving workplace concerns. Experienced in leading teams and managing daily operations in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Bab El Salam
01.2023 - Current
- Managed daily operations, supervised staff, and ensured high-quality service delivery.
- Create schedules, manage employee performance, and address workplace concerns.
- Created employee schedules, evaluated performance, and addressed workplace issues to maintain team morale.
- Coordinated catering orders for events, ensuring timely delivery and setup. and resolve customer concerns professionally.
Front of House Supervisor
Shawarma King
04.2019 - Current
- Supervised front-of-house operations, enhancing team performance and service quality.
- Train new employees on customer service standards and procedures.
- Coordinated employee scheduling to ensure efficient shift coverage., team coordination, and daily restaurant operations.
- Addressed customer concerns, ensuring positive experiences and fostering customer loyalty.
Education
Bachelor of Business Administration - Human Resources Management
Western Michigan University
Kalamazoo, MI04.2024
Associate of Arts - Liberal Arts and General Studies
Kalamazoo Valley Community College
Kalamazoo, MI04.2022
Skills
- Customer Service
- Recruiting & Interviewing
- Onboarding training
- Employee Relations
- Workforce scheduling
- Shift Management
- Microsoft Office Suite
- Communication & Organization
- Bilingual proficiency
Timeline
Restaurant Manager
Bab El Salam
01.2023 - Current
Front of House Supervisor
Shawarma King
04.2019 - Current
Associate of Arts - Liberal Arts and General Studies
Kalamazoo Valley Community College
Bachelor of Business Administration - Human Resources Management
Western Michigan University