Ream Tesfaslase
Oakland,CA
Summary
Forward-thinking Operations Specialist bringing 4+years of expertise in vehicle deliveries for Tesla. I'm passionate in achieving and exceeding my locations delivery goals while providing the best customer experience.
Overview
5
5
years of professional experience
Work History
Sr Operations Advisor
Tesla
12.2018 - Current
- Evaluated customer needs and optimized customer experience to drive higher CSAT
- Conducted regular reviews of delivery operations to identify areas for improvement
- Maximized team performance by monitoring daily activities and mentoring colleagues as needed
- Interviewed, onboarded and trained new employees
- Oversee the VRS team to provide real time feedback and ensure they are meeting metrics
- Established team priorities and maintained schedules to ensure business needs were meet
- Mediated staff member conflicts using active listening
Education
No Degree - Nursing
Merritt College
Oakland, CAHigh School Diploma -
Castro Valley High School
Castro Valley, CA06.2015
Skills
- Operations Processes
- Problem Solving/ Solution Oriented
- Adaptability
- Time Management
- Excellent Communication and Interpersonal Skills
- Multitasking
Languages
Tigrinya
Native or Bilingual
English
Native or Bilingual
Timeline
Sr Operations Advisor
Tesla
12.2018 - Current
No Degree - Nursing
Merritt College
High School Diploma -
Castro Valley High School
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