Reana Fransen
Black Creek
Summary
Compassionate and dedicated recent college graduate with a Bachelor's degree in Human Services and a strong foundation in mental health principles. Possesses hands-on experience through internships in fields including mental health settings. Committed to promoting mental wellness and advocating for individuals' mental health needs. Eager to contribute to a dynamic team and make a meaningful impact in the lives of those experiencing mental health challenges.
Overview
3
3
years of professional experience
Work History
Crisis Services Professional
Outagamie County Health and Human Services
10.2024 - Current
- Educated clients on available community resources, fostering a sense of empowerment and self worth.
- Provided crisis intervention services to individuals experiencing acute distress or dangerous situations.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
Intern
Friendship Place Recreation
02.2024 - 05.2024
- Developed crisis intervention strategies to ensure the safety of clients in distress
- Facilitated group sessions, focusing on topics such as stress management, coping skills, and communication strategies
- Assisted clients in setting realistic goals for personal growth and self-improvement during the therapeutic process
- Participated in weekly supervision meetings with licensed mental health counselors to discuss case management and receive feedback on counseling techniques
- Observed experienced counselors during individual and group sessions to enhance learning and skill development
Customer Service Supervisor
Corner Convenience Store
11.2021 - 05.2024
- Served daily customer needs and provide high-quality service while upholding standards and values to ensure customer satisfaction
- Assisted in recruiting and interviewing potential candidates for open positions within the customer service department
- Supervised 80% of monetary transactions with variations of sizes, gaining financial and organizational skills
- Lead multiple daily trainings and help motivate new employees to be more comfortable on their own
- Mentored team members to apply quality customer service techniques and foster satisfaction
Intern
Day By Day Warming Shelter
01.2023 - 05.2023
- Managed hundreds of hard-copy and digital files following complex instructions and learning new technology quickly and efficiently
- Summarized and merge new policies and procedures between different organizations for one given organization manual
- Shadowed experienced professionals to gain insight into various roles and responsibilities within organization
Education
Bachelor of Science - Human Services: Human Services Leadership
University of Wisconsin Oshkosh
Oshkosh, WI05.2024
Skills
- Mental Health Knowledge
- Mental Health Disorders
- Mental Health Counseling
- Critical Thinking
- Emotional Support
- Active Listening
- Patient Advocacy
- Time Management
- Trauma Informed Care
Timeline
Crisis Services Professional
Outagamie County Health and Human Services
10.2024 - Current
Intern
Friendship Place Recreation
02.2024 - 05.2024
Intern
Day By Day Warming Shelter
01.2023 - 05.2023
Customer Service Supervisor
Corner Convenience Store
11.2021 - 05.2024
Bachelor of Science - Human Services: Human Services Leadership
University of Wisconsin Oshkosh
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