Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Reanishia BRACKETT

LAFAYETTE,IN

Summary

Seeking a position as administrative support in a highly reputed and professional organization. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Membership Service Assistant

Industrial Federal Credit Union
Lafayette, IN
10.2022 - Current
  • Assisted prospective and established members in person or by telephone.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Led tours of facility to show prospects amenities and other benefits of membership.

LOADER

UPS
Lafayette, IN
08.2022 - 10.2022
  • Loaded and unloaded pallets quickly and safely, managing work load priorities.
  • Collaborated with team members to maintain efficient workflow.
  • Followed all safety and security protocols to minimize risk of injury.
  • Checked accuracy of product packaging and labeling, rectifying any issues.

Corporate Proxy

adecco
01.2021 - 03.2022


  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Responsible for handling inbound and outbound calls with a priority of Welcome Calls, Payment Inquiries, Account balance information, Document Request,Year-End information, Payment Methods, Web Assistance, establish ACH.
  • Worked with stockholders to gain proxy votes for upcoming shareholder meetings.

Administrative Assistant

Kline Eletric
Caldwell, TX
03.2016 - 04.2018
  • Responsible for assisting with correspondence, keeping records, make appointments, and carry out similar tasks
  • The job also included making travel arrangements for the supervisor and keeping track of payroll.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

Education

BACHELOR’S IN BUSINESS Adminstration -

Vista College
Killeen, TX
11.2023

Skills

  • Proficient in Microsoft Office
  • Ability to work with office equipment such as fax machine, printer, etc
  • The ability to communicate professionally verbally and in writing
  • Knowledgeable in the use of virtual servers and desktops such as Citrix Receiver and other virtual tools
  • Excelled in the field of Customer Service for over 12 years
  • Customer Service
  • Brand Representation
  • Transaction Processing
  • Computer Skills
  • Professional Telephone Demeanor

Volunteer Experience

Volunteer work for senior citizens, avid reader, and writer. Passionate about astrophysics and stock analysis as well as accounting.

Timeline

Membership Service Assistant

Industrial Federal Credit Union
10.2022 - Current

LOADER

UPS
08.2022 - 10.2022

Corporate Proxy

adecco
01.2021 - 03.2022

Administrative Assistant

Kline Eletric
03.2016 - 04.2018

BACHELOR’S IN BUSINESS Adminstration -

Vista College
Reanishia BRACKETT
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