Reanna Golden
Bonne Terre,Missouri
Summary
Proven track record of enhancing office efficiency and handling complex data management at Missouri Department of Corrections, showcasing exceptional detail orientation and analytical skills. Spearheaded digital marketing strategies at Startek, improving team performance through adept leadership and active listening. Achieved operational excellence by leveraging document preparation and communication expertise, driving significant improvements in customer satisfaction and team agility.
Overview
4
4
years of professional experience
Work History
Office Support Assistant
Missouri Department Of Corrections
Bonne Terre, MO
03.2023 - Current
- Assisted with administrative tasks, including data entry, filing, and organizing documents to support the office team and improve efficiency.
- Attention to detail, and communication between institutions and employees on a daily basis.
- Coordinated office logistics, such as scheduling meetings, setting up conference rooms, and ordering office supplies to ensure smooth daily operations.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Completed daily logs for management review.
- Performed wide-ranging administrative, financial and service-related functions.
Manager
CVS Health
Farmington, MO
10.2022 - 03.2023
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
Pharmacy Technician
Ozark LTC RX
Bonne Terre, MO
06.2022 - 12.2022
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Case Manager
Hyundai - CSS Corp
Sacramento, CA
05.2022 - 11.2022
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Proved successful working within tight deadlines and a fast-paced environment.
- Set the strategy for and oversee the process and operations to provide customer case management support in collaboration with dealers, regions, technical support, parts, legal and key vendors/partners.
- Responsible for identifying, reporting, and resolving customer issues. Set the strategy for and oversee the process and operations to provide customer case management support in collaboration with dealers, regions, technical support, parts, legal and key vendors/partners. Ensure effective compliance with all applicable “lemon laws” and effectively decision/transact vehicle repurchase when necessary.
- Maximize owner recommendations/repurchase loyalty while minimizing costs all costs and avoiding litigation.
- Being able to maintain a robust case management system can manage customer requests across channels without losing track of the customer journey. Making sure that time is being spent wisely to handle the cases within a specific matter of time and documenting everything that occurs within each case.
Lead Specialist
Startek
Farmington, MO
03.2020 - 07.2022
- Followed all company policies and procedures to deliver quality work.
- Devised and implemented strategies to optimize digital marketing campaigns.
- Gathered, organized and input information into digital database.
- Take legal and supervisor requests, communicate with customers and agents.
- Manages a team of assigned customer service representatives and ensures they comply with company guidelines particularly related to quality of service.
- Monitors or reviews calls or other correspondence between representatives and customers.
Education
Bachelor of Science - Health And Rehabilitation Psychology
Faulkner University
Montgomery, AL05.2025
Associate of Arts - General Arts
Eastern Gateway Community College
Steubenville, OH06.2022
Skills
- Meeting Coordination
- Document Preparation
- Data entry expertise
- File Management
- Detail Oriented
- Adaptable
- Analytical and Quantitative Skills
- Active Listening Skills
- Excellent Written and Oral Communication Skills
Timeline
Office Support Assistant
Missouri Department Of Corrections
03.2023 - Current
Manager
CVS Health
10.2022 - 03.2023
Pharmacy Technician
Ozark LTC RX
06.2022 - 12.2022
Case Manager
Hyundai - CSS Corp
05.2022 - 11.2022
Lead Specialist
Startek
03.2020 - 07.2022
Bachelor of Science - Health And Rehabilitation Psychology
Faulkner University
Associate of Arts - General Arts
Eastern Gateway Community College