Summary
Overview
Work History
Education
Skills
Certification
Timeline

Reanna Miller

Hospitality
Las Vegas,NV

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Cocktail Waitress

Palace Station Casino
05.2022 - Current
  • Mix and serve cocktails according to established recipes
  • Ensure that the bar area is stocked with supplies and that all equipment is working properly
  • Check identification to ensure that customers are of legal drinking age
  • Provide exceptional customer service and resolve any complaints or issues that arise
  • Keeps work area clean and organized, taking responsibility for all areas of the bar including the preparation area, the bar, and any seating areas.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Security Officer

Palace Station Hotel And Casino
11.2020 - 05.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Apprehending trespassers and perpetrators.
  • Communicating with law enforcement, fire departments, and emergency medical personnel.
  • Responding to alarms and analyzing security footage.
  • Maintaining an activity log and preparing surveillance reports

Facilities Maintenance

Desert Willow Golf Resort
08.2018 - 11.2020
  • Mops, sweeps and pressure washes
  • Light Maintenance (light bulbs)
  • Assists in installation of new, and relocation of, existing equipment - involves dismantling, erection, leveling, fitting, and aligning operations
  • Installs and makes repairs to interior walls, tile and carpet.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Hostess/Waitress

Mastro's Ocean Club
02.2016 - 08.2018
  • Interacting with customer's, taking orders, making recommendations, serving them drinks
  • Handling multiple tables and tasks in an efficient manner
  • Assisting with opening and closing duties, such as preparing ingredients and restocking items, such as straws, napkins, etc
  • Learning about food and beverages, such as wine, beer, and cocktails
  • Checking identification to ensure customers are the proper age to purchase alcoholic beverages
  • Standing, walking and carrying heavy trays of food and drinks.
  • Strengthened communication skills through regular interactions with others.

Education

High school diploma -

Legacy High School, Las Vegas, NV
06.2009

Skills

  • Cocktail waitressing
  • Bartending
  • Facilities Maintenance
  • Equipment Maintenance and Care
  • Restroom Maintenance
  • Professional Appearance

Certification

  • AED Certification
  • Food Handler Certification
  • Gaming
  • Driver's License

Timeline

Cocktail Waitress - Palace Station Casino
05.2022 - Current
Security Officer - Palace Station Hotel And Casino
11.2020 - 05.2022
Facilities Maintenance - Desert Willow Golf Resort
08.2018 - 11.2020
Hostess/Waitress - Mastro's Ocean Club
02.2016 - 08.2018
Legacy High School - High school diploma,

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