Reanna Roe
San Antonio,TX
Summary
Experienced office management and customer relations professional with a successful background at Clear Quality Auto Glass. Recognized for ability to streamline operations and elevate customer satisfaction through exceptional service and effective communication. Proficient in organizational tasks and office administration, consistently achieving notable improvements in efficiency and client engagement.
Overview
10
10
years of professional experience
Work History
Office Manager
Clear Quality Auto Glass
06.2022 - 11.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Regularly ensured budget balance through meticulous transaction reconciliation.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Owner/Operator
SLO Esthetics and Wellness Spa
11.2021 - 05.2022
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Marketing Director
Ileana Dominguez, Realtor & Associates
09.2018 - 02.2020
- Built strong relationships with industry professionals and influencers.
- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
- Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
- Directed trade show participation, maximizing exposure for company products and services.
- Created content and promotional materials to drive engagement and conversions.
- Managed annual marketing budget, ensuring cost-effective allocation of resources for maximum impact.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Deployed well-coordinated campaigns, events and public relations strategies to promote brand.
- Optimized digital marketing efforts for increased online presence and customer engagement.
- Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
Manager/Coctail Waitress/Bartender
Don Cucos
11.2014 - 05.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
Education
Esthetician/Associates - Esthetics
Euphoria Beauty And Arts
Las Vegas, NV06.2021
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
Timeline
Office Manager
Clear Quality Auto Glass
06.2022 - 11.2024
Owner/Operator
SLO Esthetics and Wellness Spa
11.2021 - 05.2022
Marketing Director
Ileana Dominguez, Realtor & Associates
09.2018 - 02.2020
Manager/Coctail Waitress/Bartender
Don Cucos
11.2014 - 05.2017
Esthetician/Associates - Esthetics
Euphoria Beauty And Arts
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