ReAnna Vigil
Rio Rancho,NM
Summary
Resourceful Customer Service Associate known for productivity and efficient task completion. Possess specialized skills in conflict resolution, communication, and time management which enable success in fast-paced environments. Excel at using empathy, patience, and active listening to address customer needs and foster positive experiences.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Front Desk Receptionist
Lux Fitness
07.2026 - Current
- Trained new staff on front desk procedures and customer service protocols.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Assisted in organizing fitness events, promoting community engagement within the facility.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Server/Bartender
Thai Boran
04.2024 - Current
- Delivered exceptional customer service in high-pressure dining environment.
- Implemented upselling techniques, increasing average guest check totals consistently.
- Trained new staff on menu offerings and service protocols.
- Resolved customer complaints promptly, fostering positive dining experiences.
- Collaborated with kitchen staff to ensure timely food service delivery.
Lab Technician
Eye Associates of New Mexico
05.2025 - 11.2025
- Conducted laboratory tests to support eye health assessments and diagnoses.
- Documented test results and communicated findings to medical staff promptly.
- Maintained strict confidentiality regarding patient information in accordance with HIPAA regulations.
- Collaborated with the billing department to ensure accurate coding of procedures and services
Server
The Range Cafe
06.2024 - 12.2024
- Informed customers of daily specials and signature menu items.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Presented menus and answered questions regarding items.
- Addressed complaints to kitchen staff and served replacement items.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
RetRover/Foup Wash Team
Kelly Services
08.2023 - 06.2024
- Maintained cleanroom environment by following safety protocols and procedures.
- Worked effectively in team environments to make the workplace more productive.
- Operated a variety of machinery and tools safely and efficiently.
- I stayed in contact with the technicians to make sure the machines were functioning properly.
Caregiver
Home Care Assistance - HCA
03.2021 - 07.2022
- Monitored health and well-being of clients and reported significant health changes.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Followed safe lifting and transferring techniques to transport residents.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
Customer Service Associate
Walgreens
02.2019 - 02.2021
- Greeted customers and identified their needs.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Verified the accuracy of customer information prior to completing each transaction for Western Union.
- Ensured compliance with company policies and procedures when processing transactions.
- Scan in, scan out FedEx packages.
- Operated equipment and machinery according to safety guidelines.
- I worked in the photo department and helped fulfill orders.
- I helped take inventory of products.
- I helped get rid of expired products.
- I helped unload the truck and stock items back onto the shelves.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
Some College (No Degree) - Nutrition
Central New Mexico Community College
Albuquerque, NMSkills
- Effective customer upselling
- Positive and professional
- Cash handling
- Food running
- Attention to detail
- Process monitoring
- Cleanroom protocol adherence
- Excel spreadsheets
- Data entry
- Recordkeeping
- Microsoft
Certification
- HeartCode BLS Online Portion 08/02/2024
- Basic Life Support Provider 08/02/2024
- Food Safety Training & Certification 04/08/2025
- New Mexico Alcohol Server Certificate 06/18/2025
Education and Training
other
Timeline
Front Desk Receptionist
Lux Fitness
07.2026 - Current
Lab Technician
Eye Associates of New Mexico
05.2025 - 11.2025
Server
The Range Cafe
06.2024 - 12.2024
Server/Bartender
Thai Boran
04.2024 - Current
RetRover/Foup Wash Team
Kelly Services
08.2023 - 06.2024
Caregiver
Home Care Assistance - HCA
03.2021 - 07.2022
Customer Service Associate
Walgreens
02.2019 - 02.2021
Some College (No Degree) - Nutrition
Central New Mexico Community College