Carlos Medrano Jr.
El Paso,TX
Summary
Hardworking, organized and dependable candidate successful at managing multiple priorities with a positive attitude. As well as a motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
SalesMan
CarMax
02.2023 - Current
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Developed strong client relationships through consistent communication and exceptional customer service.
- Exceeded quarterly sales targets by implementing effective sales strategies and nurturing leads.
- Collaborated with team members to streamline sales processes, resulting in an efficient workflow.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
- Prioritized effective time management skills in scheduling appointments, organizing tasks, and managing multiple projects simultaneously.
Lead Delivery Driver
Builders Source Appliances
01.2022 - 12.2022
- Enhanced delivery efficiency by optimizing routes and implementing time-management strategies.
- Achieved high customer satisfaction ratings by consistently meeting or exceeding delivery expectations.
- Reduced installation errors by carefully following manufacturer guidelines for various appliances.
- Maximized safety standards by adhering to proper lifting techniques and using appropriate tools for appliance installations.
- Proactively addressed potential issues during appliance installation, resulting in reduced need for follow-up service calls.
- Customized appliance installs according to client preferences, ensuring complete satisfaction with the final result.
- Loaded and unloaded trucks in a timely manner, meeting or exceeding customer delivery expectations.
Technician
Lube Xpress
11.2021 - 01.2022
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
- Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
- Enhanced vehicle longevity through meticulous attention to preventive maintenance tasks such as fluid checks, belt replacements, and battery testing.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Customer Service Representative
Alamo Auto Supply
09.2020 - 11.2021
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
High School Diploma -
Del Valle High School
El Paso, TX06.2017
Skills
- Client Presentations
- Closing Techniques
- Time management
- Upselling and cross-selling
- Multitasking
- Customer Service
- Hand and Power Tools
- Vehicle Inspections
- Loading and unloading expertise
- Problem Analysis
- Data Evaluation
Timeline
SalesMan
CarMax
02.2023 - Current
Lead Delivery Driver
Builders Source Appliances
01.2022 - 12.2022
Technician
Lube Xpress
11.2021 - 01.2022
Customer Service Representative
Alamo Auto Supply
09.2020 - 11.2021
High School Diploma -
Del Valle High School
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